I cannot register an email address with BlackBerry Messenger

Your BlackBerry® Messenger contact list is backed up over the wireless network as long as you have registered at least one of the email addresses that is associated with your device with BlackBerry Messenger.

If you tried to register one or more of the email addresses that are associated with your device with BlackBerry Messenger, but the email address is listed as not registered on the Remote Backup screen in BlackBerry Messenger, try performing the following actions:

  • Verify that the email address that you are trying to register with BlackBerry Messenger has an icon on the Home screen or in a folder on your device or that you are receiving email messages from that email account on your device. If you have not yet associated an email address with your device, click the Setup Wizard icon.
  • If you are registering an email address with BlackBerry Messenger for the first time, wait a short period of time for BlackBerry Messenger to process the registration message.
  • On a computer, in your email account, verify that the registration email message from BlackBerry Messenger is not filed into a folder, such as the spam folder. You might need to mark the sender as safe or change your email message filters before you try to register the email address again using the Resend Verification Email menu item on the Edit Email Status screen in BlackBerry Messenger.
  • If your device is associated with an email account that uses a BlackBerry® Enterprise Server, depending on your organization, this feature might not be supported.

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