Verify that you have installed the most recent version of the BlackBerry® Desktop Software.
- Connect your current device to your computer.
- Open the BlackBerry® Desktop Manager.
- Click Device Switch Wizard.
- Click Start.
- Complete the instructions on the screen.
If you are switching from a BlackBerry device that is associated with the BlackBerry® Internet Service, on your new BlackBerry device, in the setup wizard, open the email setup screen. Update your device PIN.