My computer cannot detect my device

Try performing the following actions:
  • Verify that your BlackBerry® device is connected to your computer.
  • Verify that the USB cable or the cradle that you are using to connect your device to your computer is not damaged.
  • If you are trying to connect your device to your computer using Bluetooth® technology, verify that your device is within range of your computer (a typical range is approximately 10 m).
  • Turn off synchronization applications or anti-virus applications temporarily.
  • Verify that you are not running software that scans the communications ports on your computer.


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