User Guide

Local Navigation

• Welcome to BlackBerry!
• Shortcuts
• Phone
  • Phone basics
    • Find your phone number
    • Make a call
    • Answer a call
    • Answer a second call
    • Change your ring tone
    • Mute a call
    • Place a call on hold
    • Turn on the speakerphone
    • Dial an extension
    • Switch applications during a call
    • Make a call when your device is locked
    • About using a headset
  • Emergency calls
    • About emergency calls
    • Make an emergency call
    • About GPS technology
    • Turn on GPS technology
  • Volume
    • Adjust the volume
    • Change the default volume for calls
    • Improve sound quality during a call
    • Improve sound quality for all calls
  • Voice mail
    • About your voice mail greeting and voice mail password
    • Check your voice mail
    • Change the voice mail access number
  • Speed dial
    • Set up speed dial for a contact
    • Change the contact assigned to a speed dial key
  • Conference calls
    • About conference calls
    • Make a conference call
    • Create a phone number link for a conference call
    • Speak privately with a contact during a conference call
    • Disconnect a contact from a conference call
    • Leave a conference call
  • Call logs
    • About call logs
    • View call logs in the messages application
    • Add notes to a call log
    • Change call log notes
    • Send a call log
    • Delete call logs
    • Delete call log notes
  • Call waiting
    • Turn on call waiting
  • Call forwarding
    • About call forwarding
    • Forward calls
    • Add a call forwarding phone number
    • Change a call forwarding phone number
    • Delete a call forwarding phone number
  • Call blocking
    • About call blocking
    • Block calls
    • Change the call blocking password
  • Fixed dialing
    • About fixed dialing
    • Turn on fixed dialing
    • Add a contact to your fixed dialing list
    • Change a contact in your fixed dialing list
    • Delete a contact from your fixed dialing list
  • Smart dialing
    • About smart dialing
    • Set the default country code and area code
    • Set options for dialing extensions
  • Multiple phone numbers
    • About multiple phone numbers
    • Switch the active phone number
  • Phone options
    • Turn on dialing from the Lock screen
    • Sort phone numbers or contacts on the Phone screen
    • Hide or display your phone number when you make calls
    • Turn off the prompt that appears before you delete items
    • Stop ending calls when you insert your device in the holster
    • Answer calls automatically when you remove your device from the holster
    • Reset a call timer
    • About TTY support
    • Turn on TTY support
  • Phone shortcuts
  • Troubleshooting: Phone
    • I can't make or receive calls
    • My phone number appears as Unknown in the phone application
    • I can't check my voice mail
    • I can't make calls using a voice command
    • I can't change the number of times that my device rings
    • Some features are not available on my device
• Voice commands
• Messages
  • Message basics
    • Composing messages
      • Check spelling
      • Save a draft of a message
      • Set the importance level for a message
      • Blind carbon copy a contact
      • Attach a contact to a message
      • Add a signature to your work email messages
      • Delete the disclaimer from an email message
      • Create a link for a PIN
    • Sending messages
      • Send an email message
      • Send an SMS text message
      • Send a PIN message
      • Send an MMS message
      • Reply to a message
      • Forward a message
      • Resend a message
      • Stop a message from sending
    • Managing messages
      • Open a message
      • Save a message
      • Search for text in a message, in an attachment, or on a web page
      • Mark a message as opened or unopened
      • View an address instead of a display name
      • View messages in a specific folder
      • Delete a message
      • Delete multiple messages
  • Email messages
    • Email message basics
      • Send an email message
      • Delete the original text from a reply message
      • File an email message
      • Attach a file to an email message
      • Forward messages from a specific email message folder to your device
      • Stop storing messages sent from your device on your computer
      • Stop storing messages sent from your computer on your device
      • Resize a picture before you send it as an attachment
    • Email message filters
      • About email message filters
      • Create an email message filter
      • Create an email message filter based on a contact or subject
      • Options for email message filters
      • Turn on an email message filter
      • Change an email message filter
      • Prioritize email message filters
      • Delete an email message filter
    • Email message folders
      • About synchronization of email message folders
      • Add, move, rename, or delete an email folder
    • Email message flags
      • About flags
      • Add a flag
      • Change a flag
      • Remove a flag
    • Email message options
      • Check spelling automatically before sending email messages
      • Set an out-of-office reply
      • Turn on or turn off read receipts or delivery receipts
      • View email messages in plain text format
      • Stop loading pictures in HTML email messages
      • Turn off the prompt that appears before downloading external pictures in HTML email messages
      • Hide filed email messages
      • Receive only the first section of long email messages
      • Change the email address that you use to send messages or meeting invitations
      • Stop forwarding email messages to your device
  • PIN messages
    • About PIN messages
    • Find your PIN
    • Send a PIN message
    • Set a high importance level for received PIN messages
  • SMS text messages
    • SMS text message basics
      • About SMS text messages
      • Send an SMS text message
      • Change your ring tone
      • Delete the history from an SMS text message
    • Options for SMS text messages
      • Set whether pressing the Enter key sends SMS text messages
      • Change the appearance of SMS text messages
      • Show names in the history of SMS text messages
      • Turn off AutoText for SMS text messages
      • Store SMS text messages on your SIM card
      • Request delivery reports for all SMS text messages
      • Set how long your service center attempts to send SMS text messages
      • Set a wireless network type for sending SMS text messages
    • Cell broadcasting
      • About cell broadcasting
      • Turn on cell broadcasting
      • Stop receiving messages from a cell broadcast channel
      • Rename a cell broadcast channel
  • MMS messages
    • MMS message basics
      • About MMS messages
      • Send an MMS message
      • Create a slide show in an MMS message
      • Resize a picture before you send it as an attachment
    • MMS message attachments
      • Attach a media file to an MMS message
      • Attach a contact or appointment to an MMS message
      • Add an appointment to your calendar from an MMS message
      • Add a contact to your contact list from an MMS message
      • Save a media file from an MMS message
    • MMS message options
      • Request delivery or read notification for an MMS message
      • Request delivery notification or read notification for all MMS messages
      • View the size of an MMS message before sending it
      • Stop receiving MMS messages when roaming
      • Block MMS messages
  • Message list options
    • Turn off the prompt that appears before you delete items
    • Turn off the prompt that appears when you mark messages as opened
    • Set how long your device stores messages
    • Use color to differentiate work messages from other messages
    • Change how a message list displays messages
    • Open a new message automatically when you remove your device from your holster
    • About multiple message lists
    • Hide messages from the main messages application
    • Hide the new or unopened message indicator
    • Hide sent messages
    • View call logs in the messages application
    • Block incoming messages
    • Allow messages from contacts in your contact list or allowed sender list
    • Add a contact to your allowed sender list
    • Reset a blocked message counter
  • S/MIME-protected messages
    • S/MIME-protected message basics
      • About signing and encrypting messages
      • Sign or encrypt a message
      • Encrypt a message with a pass phrase
      • Attach a certificate to a message
      • Download the certificate used to sign or encrypt a message
      • Add a certificate from a message
      • Add a certificate from an attachment
      • Attachment indicators in S/MIME-protected messages
      • Add connection information for a certificate server from a message
      • View the certificate used to sign or encrypt a message
      • View encryption information for a weakly encrypted message
    • S/MIME-protected message status
      • Digital signature indicators for S/MIME protected messages
      • Encryption status indicators
      • Check the status of a certificate or certificate chain
    • S/MIME-protected message options
      • Change your signing or encryption certificate
      • Change options for downloading attachments in encrypted messages
      • Change the default signing and encryption option
      • About message classifications
      • Change the default message classification
      • Change the size of S/MIME indicators in messages
      • Change the encryption algorithms for S/MIME-protected messages
      • Request delivery notification for signed S/MIME-protected messages
      • Turn off the prompt that appears before an S/MIME-protected message is truncated
      • Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
    • S/MIME-protected message troubleshooting
      • Some signing and encryption options aren't available on my device
      • I cannot open an attachment in an encrypted message
  • IBM Lotus Notes native encrypted messages
    • About IBM Lotus Notes native encrypted messages
    • Prerequisites: IBM Lotus Notes native encryption
    • Encrypt a message using IBM Lotus Notes native encryption
  • PGP protected messages
    • PGP protected message basics
      • About signing and encrypting messages
      • Sign or encrypt a message
      • Encrypt a PGP protected message with a pass phrase
      • Attach a PGP key to a message
      • Download the PGP key used to sign or encrypt a message
      • Add a PGP key from a message
      • Add a PGP key from an attachment
      • Attachment indicators in PGP protected messages
      • Add connection information for a certificate server from a message
      • View the PGP key used to sign or encrypt a message
    • PGP protected message status
      • Encryption status indicators
      • Digital signature indicators for PGP protected messages
    • PGP protected message options
      • Change your signing and encryption key
      • Change options for downloading attachments in encrypted messages
      • Change the default signing and encryption option
      • About message classifications
      • Change the default message classification
      • Change the size of PGP indicators in messages
      • Change the encryption algorithms for PGP protected messages
      • Turn off the prompt that appears before a PGP protected message is truncated
      • Turn off the prompt that appears when you use a PGP key that is not recommended for use
    • Troubleshooting: PGP protected messages
      • Some signing and encryption options aren't available on my device
      • I cannot open an attachment in an encrypted message
  • Troubleshooting: Messages
    • I cannot send messages
    • I am not receiving messages
    • I cannot file email messages
    • I cannot send SMS text messages
    • I am not receiving SMS text messages
    • The number of new or unopened messages is different than I expected
    • Some messages no longer appear on my device
    • A message or attachment does not appear or is truncated
    • HTML email messages do not appear correctly
    • Some email message folders appear dimmed
    • Email message filters are not working correctly
    • I cannot turn on cell broadcasting
    • I cannot attach a file to an MMS message
    • I cannot use a shortcut to view one type of message in a message list
    • Some features are not available on my device
• Files and attachments
• Media
  • Audio and video files
    • Play a media file
    • Change your ring tone
    • Record a voice note
    • Play the next or previous song
    • Fast-forward or rewind a media file
    • Pause a media file
    • Play a media file on a web page
    • Repeat songs
    • Shuffle songs
    • Adjust the volume
    • Amplify the volume using the audio boost feature
    • Improve sound quality for songs
    • About using a headset
    • Keep backlighting on when you play a video
    • Display closed captions in videos
    • Playlists
      • About playlists
      • Create a standard playlist
      • Add a song to a playlist
      • Add the song that is playing to a playlist
      • Change the order of songs in a playlist
      • Delete a song from a playlist
      • Create an automatic playlist
      • Rename a playlist
      • Delete a playlist
  • Video camera
    • Record a video
    • Turn on video lighting
    • Apply a color effect to videos
    • Change the video size and format
    • Change the location for storing videos
  • Camera
    • Take a picture
    • Change the size of pictures that you take
    • Set picture quality
    • Change the location for storing pictures
    • Change options to compensate for different lighting conditions in pictures
    • Apply a color effect to pictures
    • Change the autofocus setting
  • Pictures
    • View a picture
    • Pan a picture
    • Zoom in to or out from a picture
    • Rotate a picture
    • Save a picture from an MMS message or a web page
    • Use a picture as your device wallpaper
    • View pictures as a slide show
    • Change the number of seconds between slides in a slide show
    • View pictures in list view
    • Sort pictures
  • Managing media files
    • Rename an audio or video file
    • Rename a picture or picture folder
    • Move a media file
    • Delete a media file or folder
    • Search for a media file
    • View properties for a media file
  • Storage space and media cards
    • About media cards
    • Format the device memory or a media card
    • View the amount of memory used by media files
    • Supported media cards
    • Turn off media card support
    • Change how you transfer files between your device and your computer
    • Turn off mass storage mode or MTP
    • Turn off the prompt for mass storage mode
    • About compression
    • About file encryption
    • Turn on encryption
    • Repair your media card or device memory
  • Transferring and downloading media files
    • About transferring and synchronizing media files
    • Supported audio and video file formats
    • Transfer a file between your device and your computer using the Roxio Media Manager
    • Synchronize your music from your computer to your device using BlackBerry Media Sync
    • Transfer a file between your device and your computer in mass storage mode or MTP
    • Change how you transfer files between your device and your computer
    • Save a media file from a web page
    • Save a picture from an MMS message or a web page
    • Download a file or an attachment
    • Stop downloading an attachment
    • Receive a media file using Bluetooth technology
    • Send a media file
    • Download a ring tone
    • Download a picture
  • Media shortcuts
  • Troubleshooting: Media
    • I cannot play a media file on a web page
    • I cannot open media files
    • I cannot save media files
    • My device does not recognize my media card
    • My device is not using the correct ring tone or wallpaper
    • The flash dims or turns off
    • Some pictures that I take are blurry
    • Some features are not available on my device
• Browser
• Date, time, and alarm
• Personal organizer
• Ring tones, sounds, and alerts
• Typing
• Language
• Display and keyboard
• Search
• Synchronization
• Bluetooth technology
• GPS technology
• Maps
  • Map basics
    • Get directions
    • View directions as a route on a map
    • Send a route or a map
    • View a location on a map
    • View an address on a map using a link
    • View a list of points of interest near a location
    • View points of interest on a map
    • Track your movement
    • Set a home or work address
    • Show or hide a layer on a map
  • Navigation
    • Zoom in to a direction on a route
    • Zoom in to or out from a map
    • Pan a map
  • Maps bookmarks
    • Add a bookmark for a location or route
    • Change a bookmark for a location or route
    • Delete a bookmark for a location or route
    • Add a bookmark folder for locations or routes
    • File a bookmark for a location or route
  • Map options
    • Set the GPS receiver that you use to track your movement
    • Clear the map cache
    • View status information at the top of a map
    • View north at the top of a map
    • Hide the tracking information at the bottom of a map
    • Keep backlighting on when you track your movement
    • View a geotagged picture on a map
  • Troubleshooting: Maps
    • Diagonal lines appear on a map
    • Some features are not available on my device
• Applications
• BlackBerry Device Software
• Wireless network coverage
• Power, battery, and memory
• SIM card
• Security
• Service books and diagnostic reports
• Accessibility options
• BrickBreaker
• Word Mole game
• Glossary
• Legal notice