Help Center

Local Navigation

• Welcome to BlackBerry!
• Shortcuts
• Phone
• Voice commands
• Messages
  • Message basics
    • Composing messages
      • Check spelling
      • Save a draft of a message
      • Set the importance level for a message
      • Blind carbon copy a contact
      • Attach a contact to a message
      • Add a signature to your work email messages
      • Delete the disclaimer from an email message
      • Create a link for a PIN
    • Sending messages
      • Send an email message
      • Send an SMS text message
      • Send a PIN message
      • Send an MMS message
      • Reply to a message
      • Forward a message
      • Resend a message
      • Stop a message from being sent
    • Managing messages
      • Open a message
      • Save a message
      • Search for text in a message, in an attachment or on a web page
      • Mark a message as opened or unopened
      • View an address instead of a display name
      • View messages in a specific folder
      • Delete a message
      • Delete multiple messages
  • Email messages
    • Email message basics
      • Send an email message
      • Delete the original text from a reply message
      • File an email message
      • Attach a file to an email message
      • Forward messages from a specific email message folder to your device
      • Stop storing messages sent from your device on your computer
      • Stop storing messages sent from your computer on your device
      • Resize a picture before you send it as an attachment
    • Email message filters
      • About email message filters
      • Create an email message filter
      • Create an email message filter based on a contact or subject
      • Options for email message filters
      • Turn on an email message filter
      • Change an email message filter
      • Prioritise email message filters
      • Delete an email message filter
    • Email message folders
      • About synchronisation of email message folders
      • Add, move, rename or delete an email folder
    • Email message flags
      • About flags
      • Add a flag
      • Change a flag
      • Remove a flag
    • Email message options
      • Check spelling automatically before sending email messages
      • Set an out-of-office reply
      • Turn on or turn off read receipts or delivery receipts
      • View email messages in plain text format
      • Stop loading pictures in HTML email messages
      • Turn off the prompt that appears before downloading external pictures in HTML email messages
      • Hide filed email messages
      • Receive only the first section of long email messages
      • Change the email address that you use to send messages or meeting invitations
      • Stop forwarding email messages to your device
  • PIN messages
    • About PIN messages
    • Find your PIN
    • Send a PIN message
    • Set a high importance level for received PIN messages
  • SMS text messages
    • SMS text message basics
      • About SMS text messages
      • Send an SMS text message
      • Change your ringtone
      • Delete the history from an SMS text message
    • Options for SMS text messages
      • Set whether pressing the Enter key sends SMS text messages
      • Change the appearance of SMS text messages
      • Show names in the history of SMS text messages
      • Turn off AutoText for SMS text messages
      • Store SMS text messages on your SIM card
      • Request delivery reports for all SMS text messages
      • Set how long your service centre attempts to send SMS text messages
      • Set a wireless network type for sending SMS text messages
    • Cell broadcasting
      • About cell broadcasting
      • Turn on cell broadcasting
      • Stop receiving messages from a cell broadcast channel
      • Rename a cell broadcast channel
  • MMS messages
    • MMS message basics
      • About MMS messages
      • Send an MMS message
      • Create a slide show in an MMS message
      • Resize a picture before you send it as an attachment
    • MMS message attachments
      • Attach a media file to an MMS message
      • Attach a contact or appointment to an MMS message
      • Add an appointment to your calendar from an MMS message
      • Add a contact to your contact list from an MMS message
      • Save a media file from an MMS message
    • MMS message options
      • Request delivery or read notification for an MMS message
      • Request delivery notification or read notification for all MMS messages
      • View the size of an MMS message before sending it
      • Stop receiving MMS messages when roaming
      • Block MMS messages
  • Message list options
    • Turn off the prompt that appears before you delete items
    • Turn off the prompt that appears when you mark messages as opened
    • Set how long your device stores messages
    • Use colour to differentiate work messages from other messages
    • Change how a message list displays messages
    • Open a new message automatically when you remove your device from your holster
    • About multiple message lists
    • Hide messages from the main messages application
    • Hide the new or unopened message indicator
    • Hide sent messages
    • View call logs in the messages application
    • Block incoming messages
    • Allow messages from contacts in your contact list or allowed sender list
    • Add a contact to your allowed sender list
    • Reset a blocked message counter
  • S/MIME-protected messages
    • S/MIME-protected message basics
      • About signing and encrypting messages
      • Sign or encrypt a message
      • Encrypt a message with a pass phrase
      • Attach a certificate to a message
      • Download the certificate used to sign or encrypt a message
      • Add a certificate from a message
      • Add a certificate from an attachment
      • Attachment indicators in S/MIME-protected messages
      • Add connection information for a certificate server from a message
      • View the certificate used to sign or encrypt a message
      • View encryption information for a weakly encrypted message
    • S/MIME-protected message status
      • Digital signature indicators for S/MIME protected messages
      • Encryption status indicators
      • Check the status of a certificate or certificate chain
    • S/MIME-protected message options
      • Change your signing or encryption certificate
      • Change options for downloading attachments in encrypted messages
      • Change the default signing and encryption option
      • About message classifications
      • Change the default message classification
      • Change the size of S/MIME indicators in messages
      • Change the encryption algorithms for S/MIME-protected messages
      • Request delivery notification for signed S/MIME-protected messages
      • Turn off the prompt that appears before an S/MIME-protected message is truncated
      • Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
    • S/MIME-protected message troubleshooting
      • Some signing and encryption options are not available on my device
      • I cannot open an attachment in an encrypted message
  • IBM Lotus Notes native encrypted messages
    • About IBM Lotus Notes native encrypted messages
    • Prerequisites: IBM Lotus Notes native encryption
    • Encrypt a message using IBM Lotus Notes native encryption
  • PGP protected messages
    • PGP protected message basics
      • About signing and encrypting messages
      • Sign or encrypt a message
      • Encrypt a PGP protected message with a pass phrase
      • Attach a PGP key to a message
      • Download the PGP key used to sign or encrypt a message
      • Add a PGP key from a message
      • Add a PGP key from an attachment
      • Attachment indicators in PGP protected messages
      • Add connection information for a certificate server from a message
      • View the PGP key used to sign or encrypt a message
    • PGP protected message status
      • Encryption status indicators
      • Digital signature indicators for PGP protected messages
    • PGP protected message options
      • Change your signing and encryption key
      • Change options for downloading attachments in encrypted messages
      • Change the default signing and encryption option
      • About message classifications
      • Change the default message classification
      • Change the size of PGP indicators in messages
      • Change the encryption algorithms for PGP protected messages
      • Turn off the prompt that appears before a PGP protected message is truncated
      • Turn off the prompt that appears when you use a PGP key that is not recommended for use
    • PGP protected message troubleshooting
      • Some signing and encryption options are not available on my device
      • I cannot open an attachment in an encrypted message
  • Troubleshooting
    • I cannot send messages
    • I am not receiving messages
    • I cannot file email messages
    • I cannot send SMS text messages
    • I am not receiving SMS text messages
    • The number of new or unopened messages is different from what I expected
    • Some messages no longer appear on my device
    • A message or attachment does not appear or is truncated
    • HTML email messages do not appear correctly
    • Some email message folders appear dimmed
    • Email message filters are not working correctly
    • I cannot turn on cell broadcasting
    • I cannot attach a file to an MMS message
    • I cannot use a shortcut to view one type of message in a message list
    • Some features are not available on my device
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