Help Center

Local Navigation

• Welcome to BlackBerry!
• Shortcuts
• Phone
  • Phone basics
    • Find your phone number
    • Make a call
    • Answer a call
    • Answer a second call
    • Change your ringtone
    • Mute a call
    • Place a call on hold
    • Turn on the speakerphone
    • Dial an extension
    • Switch applications during a call
    • Make a call when your device is locked
    • About using a headset
  • Emergency calls
    • About emergency calls
    • Make an emergency call
    • About GPS technology
    • Turn on GPS technology
  • Volume
    • Adjust the volume
    • Change the default volume for calls
    • Improve sound quality during a call
    • Improve sound quality for all calls
  • Voice mail
    • About your voice mail greeting and voice mail password
    • Check your voice mail
    • Change the voice mail access number
  • Speed dial
    • Set up speed dial for a contact
    • Change the contact assigned to a speed dial key
  • Conference calls
    • About conference calls
    • Make a conference call
    • Create a phone number link for a conference call
    • Speak privately with a contact during a conference call
    • Disconnect a contact from a conference call
    • Leave a conference call
  • Call logs
    • About call logs
    • View call logs in the messages application
    • Add notes to a call log
    • Change call log notes
    • Send a call log
    • Delete call logs
    • Delete call log notes
  • Call waiting
    • Turn on call waiting
  • Call forwarding
    • About call forwarding
    • Forward calls
    • Add a call forwarding phone number
    • Change a call forwarding phone number
    • Delete a call forwarding phone number
  • Call blocking
    • About call blocking
    • Block calls
    • Change the call blocking password
  • Fixed dialling
    • About fixed dialling
    • Turn on fixed dialling
    • Add a contact to your fixed dialling list
    • Change a contact in your fixed dialling list
    • Delete a contact from your fixed dialling list
  • Smart dialling
    • About smart dialling
    • Set the default country code and area code
    • Set options for dialling extensions
  • TTY support
    • About TTY support
    • Turn on TTY support
  • Hearing aid mode
    • About hearing aid mode
    • Turn on hearing aid mode
  • Multiple phone numbers
    • About multiple phone numbers
    • Switch the active phone number
  • Phone options
    • Turn on dialling from the Lock screen
    • Sort phone numbers or contacts on the Phone screen
    • Hide or display your phone number when you make calls
    • Turn off the prompt that appears before you delete items
    • Stop ending calls when you insert your device in the holster
    • Answer calls automatically when you remove your device from the holster
    • Reset a call timer
  • Phone shortcuts
  • Troubleshooting
    • I cannot make or receive calls
    • My phone number appears as Unknown in the phone application
    • I cannot check my voice mail
    • I cannot make calls using a voice command
    • I cannot change the number of times that my device rings
    • Some features are not available on my device
• Voice commands
• Messages
• Files and attachments
• Media
• Browser
• Date, time and alarm
• Personal organiser
• Ring tones, sounds, and alerts
• Typing
• Language
• Display and keyboard
• Search
• Synchronisation
• Bluetooth technology
• GPS technology
• Maps
• Applications
• BlackBerry Device Software
• Wireless network coverage
• Power, battery and memory
• SIM card
• Security
• Service books and diagnostic reports
• Accessibility options
  • About accessibility options
  • Display closed captions in videos
  • Change the display font
  • Use reverse contrast for the screen display
  • Use greyscale for the screen display
  • Set the number of icons that appear on the Home screen
  • Turn on event sounds
  • Assign ring tones and alerts to a contact
  • TTY support
    • About TTY support
    • Turn on TTY support
  • Hearing aid mode
    • About hearing aid mode
    • Turn on hearing aid mode
  • Voice dialling
    • Make a call using a voice command
  • AutoText
    • Change an AutoText entry
• BrickBreaker
• Word Mole game
• Glossary
• Legal notice