I cannot send messages
Try performing the following actions:
- Check that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send messages when you return to a wireless coverage area.
- If the menu item for sending a message does not appear, verify that you have added an email address, a PIN or a phone number for your contact.
- If you created an email address or added an existing email address to your device using the email set-up screen in the set-up wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the set-up wizard, open the email setup screen to send a service book to your device.
- If you have not received a registration message from the wireless network, register your device. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
- Generate an encryption key.
- Verify that data service is turned on.
- Resend the message.
Related concepts
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