Run a diagnostic report

If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the issue.
  1. On the Home screen or in a folder, click the Options icon.
  2. Click Mobile Network.
  3. Press the Menu key.
  4. Click Diagnostics Test.
  5. Press the Menu key.
  6. Click Run.
Previous topic: About diagnostic reports

Was this information helpful? Send us your comments.