User Guide

Local Navigation

• Welcome to BlackBerry!
• Shortcuts
• Phone
  • Phone basics
    • Find your phone number
    • Make a call
    • Answer a call
    • Answer a second call
    • Change your ring tone
    • Mute a call
    • Place a call on hold
    • Turn on the speakerphone
    • Dial an extension
    • Dial using numbers or letters
    • Switch applications during a call
    • Make a call when your device is locked
    • About using a headset
  • Emergency calls
    • About emergency calls
    • Make an emergency call
    • About GPS technology
    • Turn on GPS technology
  • Volume
    • Adjust the volume
    • Change the default volume for calls
    • Improve sound quality during a call
    • Improve sound quality for all calls
  • Voice mail
    • About your voice mail greeting and voice mail password
    • Check your voice mail
    • Change the voice mail access number
  • Speed dial
    • Set up speed dial for a contact
    • Change the contact assigned to a speed dial key
  • Conference calls
    • About conference calls
    • Make a conference call
    • Create a phone number link for a conference call
    • Speak privately with a contact during a conference call
    • Disconnect a contact from a conference call
    • Leave a conference call
  • Call logs
    • About call logs
    • View call logs in the messages application
    • Add notes to a call log
    • Change call log notes
    • Send a call log
    • Delete call logs
    • Delete call log notes
  • Call waiting
    • Turn on call waiting
  • Call forwarding
    • About call forwarding
    • Forward calls
    • Add a call forwarding phone number
    • Change a call forwarding phone number
    • Delete a call forwarding phone number
  • Call blocking
    • About call blocking
    • Block calls
    • Change the call blocking password
  • Fixed dialing
    • About fixed dialing
    • Turn on fixed dialing
    • Add a contact to your fixed dialing list
    • Change a contact in your fixed dialing list
    • Delete a contact from your fixed dialing list
  • Smart dialing
    • About smart dialing
    • Set the default country code and area code
    • Set options for dialing extensions
  • Multiple phone numbers
    • About multiple phone numbers
    • Switch the active phone number
  • Phone options
    • Turn on dialing from the Lock screen
    • Sort phone numbers or contacts on the Phone screen
    • Hide or display your phone number when you make calls
    • Turn off the prompt that appears before you delete items
    • Stop ending calls when you insert your device in the holster
    • Answer calls automatically when you remove your device from the holster
    • Reset a call timer
    • About TTY support
    • Turn on TTY support
  • Phone shortcuts
  • Troubleshooting: Phone
    • I can't make or receive calls
    • My phone number appears as Unknown in the phone application
    • I can't check my voice mail
    • I can't make calls using a voice command
    • I can't change the number of times that my device rings
    • Some features are not available on my device
• Voice commands
• Messages
  • Message basics
    • Composing messages
      • Check spelling
      • Save a draft of a message
      • Set the importance level for a message
      • Blind carbon copy a contact
      • Attach a contact to a message
      • Add a signature to your work email messages
      • Delete the disclaimer from an email message
      • Create a link for a PIN
    • Sending messages
      • Send an email message
      • Send an SMS text message
      • Send a PIN message
      • Send an MMS message
      • Reply to a message
      • Forward a message
      • Resend a message
      • Stop a message from sending
    • Managing messages
      • Open a message
      • Save a message
      • Search for text in a message, in an attachment, or on a web page
      • Mark a message as opened or unopened
      • View an address instead of a display name
      • View messages in a specific folder
      • Delete a message
      • Delete multiple messages
  • Email messages
    • Email message basics
      • Send an email message
      • Delete the original text from a reply message
      • File an email message
      • Attach a file to an email message
      • Forward messages from a specific email message folder to your device
      • Stop storing messages sent from your device on your computer
      • Stop storing messages sent from your computer on your device
      • Resize a picture before you send it as an attachment
    • Email message filters
      • About email message filters
      • Create an email message filter
      • Create an email message filter based on a contact or subject
      • Options for email message filters
      • Turn on an email message filter
      • Change an email message filter
      • Prioritize email message filters
      • Delete an email message filter
    • Email message folders
      • About synchronization of email message folders
      • Add, move, rename, or delete an email folder
    • Email message flags
      • About flags
      • Add a flag
      • Change a flag
      • Remove a flag
    • Email message options
      • Check spelling automatically before sending email messages
      • Set an out-of-office reply
      • Turn on or turn off read receipts or delivery receipts
      • View email messages in plain text format
      • Stop loading pictures in HTML email messages
      • Turn off the prompt that appears before downloading external pictures in HTML email messages
      • Hide filed email messages
      • Receive only the first section of long email messages
      • Change the email address that you use to send messages or meeting invitations
      • Stop forwarding email messages to your device
  • PIN messages
    • About PIN messages
    • Find your PIN
    • Send a PIN message
    • Set a high importance level for received PIN messages
  • SMS text messages
    • SMS text message basics
      • About SMS text messages
      • Send an SMS text message
      • Change your ring tone
      • Delete the history from an SMS text message
    • Options for SMS text messages
      • Set whether pressing the Enter key sends SMS text messages
      • Change the appearance of SMS text messages
      • Show names in the history of SMS text messages
      • Turn off AutoText for SMS text messages
      • Store SMS text messages on your SIM card
      • Request delivery reports for all SMS text messages
      • Set how long your service center attempts to send SMS text messages
      • Set a wireless network type for sending SMS text messages
    • Cell broadcasting
      • About cell broadcasting
      • Turn on cell broadcasting
      • Stop receiving messages from a cell broadcast channel
      • Rename a cell broadcast channel
  • MMS messages
    • MMS message basics
      • About MMS messages
      • Send an MMS message
      • Create a slide show in an MMS message
      • Resize a picture before you send it as an attachment
    • MMS message attachments
      • Attach a media file to an MMS message
      • Attach a contact or appointment to an MMS message
      • Add an appointment to your calendar from an MMS message
      • Add a contact to your contact list from an MMS message
      • Save a media file from an MMS message
    • MMS message options
      • Request delivery or read notification for an MMS message
      • Request delivery notification or read notification for all MMS messages
      • View the size of an MMS message before sending it
      • Stop receiving MMS messages when roaming
      • Block MMS messages
  • Message list options
    • Turn off the prompt that appears before you delete items
    • Turn off the prompt that appears when you mark messages as opened
    • Set how long your device stores messages
    • Use color to differentiate work messages from other messages
    • Change how a message list displays messages
    • Open a new message automatically when you remove your device from your holster
    • About multiple message lists
    • Hide messages from the main messages application
    • Hide the new or unopened message indicator
    • Hide sent messages
    • View call logs in the messages application
    • Block incoming messages
    • Allow messages from contacts in your contact list or allowed sender list
    • Add a contact to your allowed sender list
    • Reset a blocked message counter
  • S/MIME-protected messages
    • S/MIME-protected message basics
      • About signing and encrypting messages
      • Sign or encrypt a message
      • Encrypt a message with a pass phrase
      • Attach a certificate to a message
      • Download the certificate used to sign or encrypt a message
      • Add a certificate from a message
      • Add a certificate from an attachment
      • Attachment indicators in S/MIME-protected messages
      • Add connection information for a certificate server from a message
      • View the certificate used to sign or encrypt a message
      • View encryption information for a weakly encrypted message
    • S/MIME-protected message status
      • Digital signature indicators for S/MIME protected messages
      • Encryption status indicators
      • Check the status of a certificate or certificate chain
    • S/MIME-protected message options
      • Change your signing or encryption certificate
      • Change options for downloading attachments in encrypted messages
      • Change the default signing and encryption option
      • About message classifications
      • Change the default message classification
      • Change the size of S/MIME indicators in messages
      • Change the encryption algorithms for S/MIME-protected messages
      • Request delivery notification for signed S/MIME-protected messages
      • Turn off the prompt that appears before an S/MIME-protected message is truncated
      • Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
    • S/MIME-protected message troubleshooting
      • Some signing and encryption options aren't available on my device
      • I cannot open an attachment in an encrypted message
  • IBM Lotus Notes native encrypted messages
    • About IBM Lotus Notes native encrypted messages
    • Prerequisites: IBM Lotus Notes native encryption
    • Encrypt a message using IBM Lotus Notes native encryption
  • PGP protected messages
    • PGP protected message basics
      • About signing and encrypting messages
      • Sign or encrypt a message
      • Encrypt a PGP protected message with a pass phrase
      • Attach a PGP key to a message
      • Download the PGP key used to sign or encrypt a message
      • Add a PGP key from a message
      • Add a PGP key from an attachment
      • Attachment indicators in PGP protected messages
      • Add connection information for a certificate server from a message
      • View the PGP key used to sign or encrypt a message
    • PGP protected message status
      • Encryption status indicators
      • Digital signature indicators for PGP protected messages
    • PGP protected message options
      • Change your signing and encryption key
      • Change options for downloading attachments in encrypted messages
      • Change the default signing and encryption option
      • About message classifications
      • Change the default message classification
      • Change the size of PGP indicators in messages
      • Change the encryption algorithms for PGP protected messages
      • Turn off the prompt that appears before a PGP protected message is truncated
      • Turn off the prompt that appears when you use a PGP key that is not recommended for use
    • Troubleshooting: PGP protected messages
      • Some signing and encryption options aren't available on my device
      • I cannot open an attachment in an encrypted message
  • Message shortcuts
  • Troubleshooting: Messages
    • I cannot send messages
    • I am not receiving messages
    • I cannot file email messages
    • I cannot send SMS text messages
    • I am not receiving SMS text messages
    • The number of new or unopened messages is different than I expected
    • Some messages no longer appear on my device
    • A message or attachment does not appear or is truncated
    • HTML email messages do not appear correctly
    • Some email message folders appear dimmed
    • Email message filters are not working correctly
    • I cannot turn on cell broadcasting
    • I cannot attach a file to an MMS message
    • I cannot use a shortcut to view one type of message in a message list
    • Some features are not available on my device
• Files and attachments
• Media
• Browser
• Date, time, and alarm
• Personal organizer
  • Contacts
    • Contact basics
      • Add a contact
      • Add a contact from a message, call log, or web page
      • Name a custom contact list field
      • About pauses and waits
      • Add a pause or a wait to a phone number
      • View a contact
      • Change a contact
      • Delete a contact
      • Search for contacts in your organization's address book
      • Manage contact lookup results
    • Customizing contacts
      • About custom ring tones
      • Assign ring tones and alerts to a contact
      • Add a caller ID picture for a contact
      • Change the caller ID picture for a contact
      • Delete the caller ID picture for a contact
    • Mailing lists
      • About mailing lists
      • Create a mailing list
      • Change a mailing list
      • View a mailing list
      • Delete a mailing list
    • Multiple contact lists
      • About multiple contact lists
      • Switch contact lists
      • Change the default contact list
    • Contact list options
      • Sort contacts or tasks
      • Change the display options for contacts
      • Turn off the prompt that appears before you delete items
      • View the number of contacts stored on your device
    • Troubleshooting: Contacts
      • Custom contact list field data is not appearing on my computer
      • Caller ID pictures are not appearing on my device
      • My contact pictures keep changing
  • Calendar
    • Calendar basics
      • About calendar views
      • Switch calendar views
      • Move around a calendar
      • Schedule an appointment
      • Schedule an appointment quickly in Day view
      • Schedule a meeting
      • Recurrence fields
      • Schedule an alarm
      • Check spelling
      • Open an appointment, meeting, or alarm
      • Delete an appointment, meeting, or alarm
      • Switch days in Day view
    • Meetings
      • Schedule a meeting
      • Recurrence fields
      • Respond to a meeting invitation
      • View your calendar when responding to a meeting
      • Check availability of meeting participants
      • Change the list of participants for a meeting
      • Forward a meeting invitation
      • Delegate a meeting invitation
      • Send an email message to all meeting participants
      • Contact a meeting participant
    • Conference call meetings
      • About conference calls
      • Create a conference call meeting from your device
      • Create a conference call meeting from your computer
      • Enter a conference call meeting
      • Save your conference call information
    • Calendar options
      • Change the default calendar view
      • Change the default reminder time for calendar entries
      • Change the start and end time for days
      • Change the snooze time for reminders
      • Change the email address that you use to send messages or meeting invitations
      • View tasks in a calendar
      • Change the first day of the week
      • Hide free time in Agenda view
      • View more of the subject line for appointments in Agenda view
      • Change how long your device stores calendar entries
      • Turn off the prompt that appears before you delete items
      • View the number of calendar entries stored in a calendar
    • Multiple calendars
      • About multiple calendars
      • Switch calendars
      • Use color to differentiate calendars
      • Change the calendar that reminds you of appointments
      • Change the default calendar
    • Calendar shortcuts
    • Troubleshooting: Calendar
      • I cannot schedule appointments that span multiple days
      • I cannot set some fields when scheduling appointments
      • Some characters in calendar entries do not appear correctly after synchronization
      • I cannot enter a conference call with the Join Now option
  • Tasks
    • Task basics
      • Create a task
      • Recurrence fields
      • Change a task
      • Change the status of a task
      • Hide completed tasks
      • Send a task or memo
      • Check spelling
      • Delete a task
    • Task list options
      • Sort contacts or tasks
      • Change the snooze time for reminders
      • View tasks in a calendar
      • Turn off the prompt that appears before you delete items
      • View the number of tasks or memos stored on your device
  • Memos
    • Memo basics
      • Create a memo
      • Change a memo
      • Send a task or memo
      • Check spelling
      • Delete a memo
    • Memo list options
      • Turn off the prompt that appears before you delete items
      • View the number of tasks or memos stored on your device
  • Categorizing contacts, tasks, or memos
    • About categories
    • Create a category for contacts, tasks, or memos
    • Categorize a contact, task, or memo
    • Sort contacts, tasks, or memos by category
    • Delete a contact, task, or memo from a category
    • Delete a category
  • Calculator
    • Use the calculator
    • Convert a measurement
• Ring tones, sounds, and alerts
• Typing
• Language
• Display and keyboard
• Search
• Synchronization
• Bluetooth technology
• GPS technology
• Maps
• Applications
• BlackBerry Device Software
• Wireless network coverage
• Wi-Fi technology
• Power, battery, and memory
• SIM card
• Security
  • Security basics
    • About the device password
    • Set a device password
    • Change the device password
    • Lock your device
    • Lock your device when you insert it in the holster
    • Lock the keyboard
    • Set a limit for device password attempts
    • Delete device data, third-party applications, or media card files
  • Password Keeper
    • About the Password Keeper
    • Add a password to the password keeper
    • Generate a random password
    • Set criteria for randomly generated passwords
    • View a password in the password keeper
    • Change a password in the password keeper
    • Hide passwords in the password keeper
    • Turn off the prompt that appears before you delete items
    • Delete a password from the password keeper
    • Change the password keeper password
    • Copy a password
    • Prevent password copying
    • Set a limit for password attempts in the password keeper
  • Encryption
    • About encrypting data in the device memory
    • About file encryption
    • Turn on encryption
    • Set encryption strength
    • Use a certificate to encrypt the encryption keys on your device
    • About encryption keys
    • Generate an encryption key
  • Memory cleaning
    • About memory cleaning
    • Turn on memory cleaning
    • Change when your device deletes sensitive data from the temporary device memory
    • Delete sensitive application data from the temporary device memory
    • View the icon for the memory cleaning application on the Home screen
  • Certificates
    • Certificate basics
      • Download a certificate from an LDAP-enabled server or DSML-enabled server
      • About certificate authority profiles
      • Download a certificate from a certificate authority
      • Import a certificate or PGP key from the device memory
      • Import a certificate or PGP key from a media card
      • View properties for a certificate
      • Certificate properties
      • View one type of certificate in the certificate list
      • Send a certificate
      • Delete a certificate
      • View the certificate chain for a certificate
    • Certificate status
      • Status indicators for certificates and certificate authority profiles
      • Check the revocation status of a certificate or certificate chain
      • Change the trust status of a certificate
      • Revoke a certificate
      • Certificate revocation reasons
    • Certificate options
      • Change the display name for a certificate
      • Add an email address to a certificate
      • Turn off the display name prompt that appears when you add a certificate to the key store
      • Turn off the fetch status prompt that appears when you add a certificate to the key store
      • Change how often a certificate authority profile checks certificate status
    • Certificate shortcuts
  • PGP keys
    • PGP key basics
      • Download a PGP key from an LDAP-enabled server
      • Download a personal PGP key from the PGP Universal Server
      • Download an updated PGP key from an LDAP-enabled server
      • Import a certificate or PGP key from the device memory
      • Import a certificate or PGP key from a media card
      • View properties for a PGP key
      • PGP key properties
      • Send a PGP key
      • Delete a PGP key
      • Clear the PGP data cache
    • PGP key status
      • PGP key status indicators
      • Check the revocation status of a PGP key
      • Change the trust status of a PGP key
      • Revoke a PGP key
      • PGP key revocation reasons
    • PGP key options
      • Change the display name for a PGP key
      • Turn off the display name prompt that appears when you add a PGP key to the key store
      • Turn off the fetch status prompt that appears when you add a PGP key to the key store
    • PGP key shortcuts
    • Troubleshooting: PGP keys
      • I cannot download a PGP key from an LDAP-enabled server
  • Certificate servers
    • Add a certificate server
    • Change connection information for a certificate server
    • Connection options for LDAP-enabled servers and DSML-enabled servers
    • Connection options for OCSP and CRL servers
    • Send connection information for a certificate server
    • Delete a certificate server
  • Key stores
    • About the key store
    • Change the key store password
    • Synchronize the key store password with the device password
    • Change when your device deletes the key store password
    • Add contacts to your contact list automatically when you add items to the key store
    • Change the service that your device uses to download certificates
    • Turn off automatic backup and restore of key store data
    • Change the refresh rate for certificate revocation lists
    • Reject certificate revocation lists from unverified CRL servers
  • Smart cards
    • About using a smart card with your device
    • About two-factor authentication
    • Turn on two-factor authentication
    • Import a certificate from a smart card
    • Lock your device when you remove your smart card from your smart card reader
    • About smart password entry
    • Turn off smart password entry
    • Switch smart password filters
    • Prerequisites: Using authentication certificates
    • Use a certificate to authenticate your smart card
    • Check the status of your authentication certificate automatically
    • Use a certificate to encrypt the encryption keys on your device
    • Store the pass phrase for your smart card in the application memory
    • Turn off notification for smart card connections
  • Software tokens
    • About software tokens
    • Change the PIN for a software token on your device
  • VPN settings
    • About VPN profiles
    • Prerequisites: Logging in to a VPN
    • Log in to a VPN
    • Change the user name and password for a VPN profile
    • Change the software token for a VPN profile
  • About security self-tests
  • Verify security software
  • Third-party application control
    • About permissions for third-party applications
    • Reset connection permissions for third-party applications
    • About direct Internet connections for third-party applications
    • Set up a direct Internet connection for a third-party application
    • Turn on safe mode
    • Set permissions for a third-party application
    • Turn off a prompt for a third-party application connection
    • Connection permissions for third-party applications
    • Interaction permissions for third-party applications
    • Data permissions for third-party applications
  • Troubleshooting: Security
    • I cannot download a certificate
    • I cannot unlock my device using my smart card
    • I cannot connect to a Wi-Fi network or log in to a VPN using a software token
    • My device prompts me to make an emergency call when I type a password
• Service books and diagnostic reports
• Accessibility options
• BrickBreaker
• Word Mole game
• Glossary
• Legal notice