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A message or attachment does not appear or is truncated

Try performing the following actions:
  • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
  • If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
  • If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

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