Troubleshooting: Setting up user accounts
Refresh the list of available user accounts that the BlackBerry® Administration Service can access from the directory. By default, the BlackBerry Administration Service refreshes the list of available user accounts at 4:00 AM daily.
- In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view.
- Click Email.
- Click Refresh available user list from company directory.