Recover a BlackBerry MDS Integration Service pool that stopped responding

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Overview: BlackBerry Enterprise Server
Log in to the BlackBerry Administration Service for the first time
Creating administrator accounts
Configuring security options
Configuring the BlackBerry Enterprise Server environment
Configuring user accounts
Assigning BlackBerry devices to users
Configuring BlackBerry Enterprise Server high availability
Configuring high availability for BlackBerry Enterprise Server components
- Creating a BlackBerry MDS Connection Service pool for high availability
  - Create a BlackBerry MDS Connection Service pool for high availability
  - Configure a hardware load balancer to provide access to BlackBerry MDS Connection Service central push servers
- Create a BlackBerry Collaboration Service pool for high availability
- Configure the BlackBerry MDS Connection Service and BlackBerry Collaboration Service to fail over automatically
- Create a BlackBerry Attachment Service pool for high availability
  - You cannot determine the BlackBerry Attachment Connector that the BlackBerry Enterprise Server or the BlackBerry MDS Connection Service uses
- Create a BlackBerry Router pool for high availability
  - Permit a BlackBerry Enterprise Server to connect to a remote BlackBerry Router
- Creating a BlackBerry Administration Service pool using DNS round robin that includes the BlackBerry Web Desktop Manager
  - Configure the BlackBerry Administration Service instances in the pool to communicate across network subnets
- Creating a BlackBerry MDS Integration Service pool
- Fail over the BlackBerry MDS Connection Service or BlackBerry Collaboration Service manually
- Recover a BlackBerry MDS Integration Service pool that stopped responding
- Monitoring the high availability status or job deployment status using the BlackBerry Administration Service
  - Monitor the high availability status or job deployment status using the BlackBerry Administration Service
- Remove a BlackBerry MDS Connection Service instance from a pool
- Remove a BlackBerry Collaboration Service instance from a pool
- Remove a BlackBerry Attachment Service instance from a pool
- Remove a BlackBerry Router instance from a pool
Configuring BlackBerry Configuration Database high availability
Sending software and BlackBerry Java Applications to BlackBerry devices
Alternative methods for installing BlackBerry Java Applications on BlackBerry devices
Making BlackBerry MDS Runtime Applications and BlackBerry Browser Applications available to users
Configuring how users access enterprise applications and web content
Setting up the messaging environment
Controlling the BlackBerry Enterprise Solution
Configuring BlackBerry devices to enroll certificates over the wireless network
Making the BlackBerry Web Desktop Manager available to users
Configuring the BlackBerry Web Desktop Manager
Creating and configuring Wi-Fi profiles and VPN profiles
Configuring encryption and authentication methods for Wi-Fi enabled BlackBerry devices
Configuring software tokens for BlackBerry devices
Changing the security settings of the BlackBerry Administration Service and BlackBerry Web Desktop Manager
Managing administrator accounts
Managing groups and user accounts
Protecting and reassigning BlackBerry devices
Managing the delivery of BlackBerry Java Applications, BlackBerry Device Software, and device settings to BlackBerry devices
Managing BlackBerry MDS Runtime Applications and BlackBerry Browser Applications
Managing how users access enterprise applications and web content
Managing organizer data synchronization
Managing your organization's messaging environment and attachment support
Managing instant messaging
Managing a BlackBerry Domain
Managing Wi-Fi profiles and VPN profiles
BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring
BlackBerry Enterprise Server log files
BlackBerry Enterprise Solution connection types and port numbers
Troubleshooting
Glossary
Provide feedback
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If all instances in a BlackBerry® MDS Integration Service pool stop responding or if all BlackBerry MDS Integration Service instances reach the tolerance threshold for missing heartbeats, you must start disaster recovery for the BlackBerry MDS Integration Service pool.

Verify that all BlackBerry MDS Integration Service instances in the pool are not running.
On a computer that hosts a BlackBerry MDS Integration Service instance, at the command prompt, go to <drive>:\Program Files\Research In Motion\BlackBerry Enterprise Server\bin.
Run mdsis-cluster-failure-recovery.bat.
At the command prompt, complete the instructions.
On each computer that hosts a BlackBerry MDS Integration Service instance, in the Windows® Services, restart the BlackBerry MDS Integration Service service.

Related concepts

Restarting BlackBerry Enterprise Server components

Next topic: Monitoring the high availability status or job deployment status using the BlackBerry Administration Service

Previous topic: Fail over the BlackBerry MDS Connection Service or BlackBerry Collaboration Service manually

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Recover a BlackBerry MDS Integration Service pool that stopped responding