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Preparing to distribute a BlackBerry device

Before you distribute a BlackBerry® device to a user, you can configure the BlackBerry® Enterprise Server to synchronize email messages that the user previously sent and received on a supported BlackBerry device. You can synchronize messages for a new user or for a user whose PIN changed when they received a replacement BlackBerry device.

When the BlackBerry Enterprise Server synchronizes messages onto a BlackBerry device, it applies the message filter rules and redirection settings that are specific to the user account.

Change how the BlackBerry Enterprise Server downloads a user's existing email messages onto the BlackBerry device

By default, the BlackBerry® Enterprise Server synchronizes the headers of 200 messages from the previous 5 days onto a BlackBerry device when you activate it. If you change the BlackBerry Enterprise Server settings so that it synchronizes the headers and body of messages onto a BlackBerry device when you activate it, the BlackBerry Enterprise Server can synchronize up to 750 messages from the previous 14 days.
  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. On the Messaging tab, in the Message prepopulation settings section, perform the following actions:
    • To synchronize the body and headers of messages onto a BlackBerry device, in the Send headers only drop-down list, click False.
    • To specify the number of previous days that you want to synchronize messages from, in the Prepopulation by message age field, type a number.
    • To specify the maximum number of messages that you want to synchronize, in the Prepopulation by message count field, type a number.
  5. Click Save all.

Prevent the BlackBerry Enterprise Server from synchronizing existing email messages onto a BlackBerry device

  1. In the BlackBerry® Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.
  2. Click the instance that you want to change.
  3. Click Edit instance.
  4. On the Messaging tab, in the Message prepopulation settings section, perform the following actions:
    • In the Prepopulation by message age field, type 0.
    • In the Prepopulation by message count field, type 0.
  5. Click Save all.
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