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Managing instant messaging sessions

Specify the maximum number of instant messaging sessions that can be open at the same time

To control bandwidth and resource consumption in your organization's environment, you can specify the number of instant messaging sessions that can be open between the BlackBerry® Collaboration Service and the instant messaging server at the same time.
  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration.
  2. Expand the instant messaging environment.
  3. Click the instance that you want to change.
  4. Click Edit instance.
  5. In the General section, in the Maximum simultaneous sessions field, type the maximum number of instant messaging sessions that can be open at the same time.
  6. Click Save all.

Specify the idle timeout limit for instant messaging sessions

If the maximum number of instant messaging sessions that can be open at the same time is reached, the BlackBerry® Collaboration Service closes idle sessions that exceeded the idle timeout limit.
  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration.
  2. Expand the instant messaging environment.
  3. Click the instance that you want to change.
  4. Click Edit instance.
  5. In the General section, in the Idle timeout field, type a value, in milliseconds.
  6. Click Save all.

Specify the inactivity timeout limit for instant messaging sessions

The BlackBerry® Collaboration Service closes instant messaging sessions that exceed the inactivity timeout limit.
  1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Collaboration.
  2. Expand the instant messaging environment.
  3. Click the instance that you want to change.
  4. Click Edit instance.
  5. In the General section, in the Inactivity timeout (milliseconds) field, type a value, in milliseconds.
  6. Click Save all.
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