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Adding user accounts to the BlackBerry Enterprise Server

When you add a user account to the BlackBerry® Enterprise Server, the BlackBerry device user’s Microsoft® Exchange mailbox does not have to be located in the same Microsoft Exchange site or routing group as the BlackBerry Enterprise Server.

Add a user account to one BlackBerry Enterprise Server at a time.

Create a user account

You create a user account so that you can assign a BlackBerry® device to it and activate the BlackBerry device.
Before you begin: The user account must exist on your organization's messaging server.
  1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
  2. Click Create user.
  3. Search for a user account.
  4. Select the check box beside the display name for the user account.
  5. Click Continue.
  6. If your organization's environment includes BlackBerry® Enterprise Server instances, select the BlackBerry Enterprise Server that you want to add the user account to.
  7. Click Continue.
  8. In the Set activation password section, type and confirm an activation password. The password must not contain special characters. Some BlackBerry devices do not support special characters and do not unlock when a user types a password that contains special characters.
  9. In the Password expiration field, type the amount of time, in hours, that you want to elapse before the activation password expires.
  10. Click Create user.
After you finish: Assign a BlackBerry device to the user account.
Next topic: Creating user groups
Previous topic: Configuring user accounts

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