Features for managing user accounts and devices

You can use the BlackBerry® Mobile Voice System web UI to configure and manage user accounts.

Feature

Description

user accounts

You must associate existing BlackBerry® Enterprise Server user accounts with BlackBerry MVS. The BlackBerry Enterprise Server user accounts must be assigned BlackBerry devices. These are the only devices that can run the BlackBerry MVS Client.

administrator accounts

You can create administrative accounts to permit multiple administrators to access the BlackBerry MVS web UI. You can permit administrators to manage user accounts and system settings.

feature sets

You can use feature sets to control the features of the web UI and BlackBerry devices that users can access. Feature sets can permit users to perform the following actions:

  • add phones to their user accounts
  • access features of the BlackBerry MVS Client on their BlackBerry devices
  • configure some of the BlackBerry MVS Client settings
  • access the conferencing features of BlackBerry MVS

user access to the web UI

Users can manage their user accounts and conferences using the web UI if you permit them to do so.

methods of connecting calls

BlackBerry MVS starts incomings calls to BlackBerry devices using your organization's PBX. You can manage how outgoing calls from BlackBerry devices connect to your organization's PBX using the following methods:

  • start calls using BlackBerry devices
  • start calls using your organization's PBX

If BlackBerry devices start calls, the BlackBerry MVS Server sends a message with a DNIS from a DNIS pool to a BlackBerry device. The BlackBerry device calls the BlackBerry MVS Server using the DNIS. After the BlackBerry MVS Server receives a call with the DNIS, it completes the call.

If your organization's PBX starts calls, the BlackBerry MVS Server sends a message with an ANI from an ANI pool to a BlackBerry device. The BlackBerry MVS Server calls the BlackBerry device using the ANI. After the BlackBerry device receives a call with the ANI, the BlackBerry device connects to the call.

wireless device management

You can make the BlackBerry MVS Client available to users over the wireless network. The BlackBerry MVS Server can send updates to users over the wireless network. If you delete or suspend user accounts, users can no longer access their work phone numbers or use the BlackBerry MVS Client on their BlackBerry devices.

Index


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