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I cannot determine if a connection between the BlackBerry MVS Server and BlackBerry Enterprise Server exists

To check if a connection between the BlackBerry® MVS Server and BlackBerry® Enterprise Server exists, try to register the BlackBerry MVS Client with the BlackBerry® Mobile Voice System. If you can register the BlackBerry MVS Client with the BlackBerry MVS, then a connection between the BlackBerry MVS Server and BlackBerry Enterprise Server exists.

Possible cause

Possible solution

The BlackBerry MVS Connection Service service might not be running.

On the BlackBerry MVS Server that connects to the BlackBerry Enterprise Server, in the Windows® Services, verify that the BlackBerry MVS Connection Service service is running.

A connection between the BlackBerry MVS Connection Service and BlackBerry Configuration Database might not exist.

Try performing the following actions:

  • On the computer that hosts the BlackBerry Configuration Database, verify that the database is running.
  • On the BlackBerry MVS Server that connects to the BlackBerry Enterprise Server, open the most recent BlackBerry MVS Connection Service log file. Verify that a recent event indicates that a connection to the BlackBerry Configuration Database exists.

For example, the following log file entry indicates that a connection to the BlackBerry Enterprise Server exists: <2008-05-12 14:00:00.000 EST>:[56]:<ASC_ASCENDENT>:<EVENT>:<LAYER = SCM, EVENT = ASC server connects to the database>.

The secure communication password might not be correct or might have changed.

Verify that the BlackBerry Enterprise Server administrator has not made any changes to the secure communication password for BlackBerry Enterprise Server components. If the administrator has made a change to the secure communication password, you must configure the same password on the BlackBerry MVS Server instance that connects to the BlackBerry Enterprise Server. For more information, see the BlackBerry Mobile Voice System Installation and Configuration Guide.

The password for the BlackBerry Configuration Database might have changed.

If the password for the BlackBerry Configuration Database changed, you must update the password information on the BlackBerry MVS Server. For more information, contact customer support.

A connection for communicating data messages between the BlackBerry MVS Connection Service and the BlackBerry Enterprise Server might not exist.

Try performing the following actions:

  • On the BlackBerry MVS Server that connects to the BlackBerry Enterprise Server, verify that the BlackBerry MVS Connection Service connected to the BlackBerry Enterprise Server. Open the most recent BlackBerry MVS Connection Service log file. Verify that a recent event indicates that the BlackBerry MVS Server is active. Verify that a connection to the BlackBerry Enterprise Server exists.
  • On the BlackBerry Enterprise Server, verify that port 3200 is open and available. The BlackBerry MVS Connection Service requires the use of port 3200 for incoming data messages from, and outgoing data messages to, the BlackBerry Enterprise Server.

For example, the following log file entry indicates that the BlackBerry MVS Server is active: <2008-05-12 14:00:00.000 EST>:[524]:<ASC_ASCENDENT>:<INFO >:<LAYER = SCM, EVENT = AIN0311 is active>, where AIN0311 is the BlackBerry MVS Server.

For example, the following log file entry indicates that a connection to the BlackBerry Enterprise Server exists: <2008-05-12 14:00:00.000 EST>:[93]:<ASC_ASCENDENT>:<EVENT>:<LAYER = SRP, server has made an SRP connection with UID: S83902150>, where S83902150 is the BlackBerry Enterprise Server.

The BlackBerry Dispatcher might not be running.

On the BlackBerry Enterprise Server, in the Windows Services, verify that the BlackBerry Dispatcher is running.

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