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Troubleshooting

You can run reports and obtain log files to assist with troubleshooting issues with the BlackBerry® Mobile Voice System.

Item

Description

call event log report

You can use Call Event Log Report to obtain information about calls that BlackBerry MVS users made and received.

To access a report, in the BlackBerry MVS web UI, on the Reports menu, click Calls > Call Event Log Report.

completed calls report

You can use the Completed Calls Report to obtain information about the call logs that completed after BlackBerry MVS users made and received calls.

To access a report, in the BlackBerry MVS web UI, on the Reports menu, click Calls > Completed Calls Report.

log files on BlackBerry devices

You can obtain log files from BlackBerry devices using the Java® Event Log. For more information about the Java Event Log, visit www.blackberry.com/support to read article KB01850.

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