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Prerequisites: Creating an account

  • Verify that you have the extension number for the user or administrator.
  • Verify that the user has a BlackBerry® Enterprise Server user or administrator account.
  • Verify that you have the email address that is associated with the user's or administrator's BlackBerry Enterprise Server user or administrator account.
  • Verify that you have the phone number and PIN for the BlackBerry device that is associated with the user's or administrator's BlackBerry Enterprise Server user or administrator account.

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