BlackBerry MVS log files

Help Center

Overview
Managing feature sets
- Change the permissions for a feature set
- Feature set permissions
- Assign a feature set to new accounts
Managing user access to the BlackBerry MVS web UI
- Permit a user to access the BlackBerry MVS web UI
- Configuring the requirements for passwords
  - Configure the requirements for passwords
  - Password and login settings
Managing the mobile access number
- Change the mobile access number
- Configure the number of times users can try to log in
Changing the settings for a voice mail system
- Change the settings for a voice mail system
- Settings for voice mail dial strings
Managing conferences
- Turn off access to conferencing features
- Changing the number of times that the BlackBerry MVS Server tries to call participants
  - Change the number of times that the BlackBerry MVS Server tries to call participants
- Cancel a conference call
- Adding a conference access number
  - Add a conference access number
Activate a configuration set
Restart the BlackBerry MVS services
Managing administrator accounts
- Prerequisites: Creating an account
- Create an administrator account
- Settings for creating accounts
- Delete an administrator account
Managing user accounts
- Prerequisites: Creating an account
- Create a user account
- Create a user account based on an existing user account
- Settings for creating accounts
- Change a user account
- Change the type of calls that a user can make
- Change a user's caller ID
- Unlock a user account
- Delete a user account
Managing phones
- Add a phone to a user account
- Managing BlackBerry devices that are associated with user accounts
- Change a desk phone
- Configure how phones ring
- Change the number of times that a phone rings
- Change the priority of a phone
- Permit a user to add phones to a user account
- Deactivate a phone
Making the BlackBerry MVS Client available to users
- Register the BlackBerry MVS Client with the BlackBerry MVS
- Verify that the BlackBerry MVS Client registered with the BlackBerry MVS
Managing voice mail features
- Turn off voice mail for a user account
- Send an email message when a user has a voice mail message
- Turn off the voice mail indicator on a BlackBerry device
Managing when users receive calls
- Turn on the do not disturb feature
- Schedule when a user receives calls to a work phone number
- Schedule when a user receives calls to a phone
  - Turn off the schedule for a phone
Managing caller restrictions
- Change caller restrictions
- Restrict the number of blocked callers that a user can add for a BlackBerry device
Managing the callback feature
- Permit a user to use the callback feature
- Configure the callback settings for a user account
Managing the use of the mobile access number
- Permit a user to make calls using the mobile access number
BlackBerry MVS log files
- Configure the BlackBerry MVS Server to send email messages when errors occur
- Stop sending email messages after users exceed the maximum number of permitted times to log in
Troubleshooting
- I cannot open the BlackBerry MVS web UI or it tries to open but stops responding
- I cannot install the BlackBerry MVS Client on a BlackBerry device
- A user cannot register the BlackBerry MVS Client with the BlackBerry MVS
- A user cannot make a call using the work phone number on the BlackBerry device
- A user cannot make calls on the BlackBerry device using the phone number provided by the wireless service provider
- A user does not receive calls to the work number on the BlackBerry device
- A user must press a key to answer calls on the BlackBerry device
- A user sees incorrect caller IDs on the BlackBerry device
- A user does not see the caller name for an incoming call when the user in on an active call
- A caller hears a busy signal when calling a BlackBerry MVS user
- A caller cannot leave a voice mail message for a BlackBerry MVS user
- I cannot determine if a connection between the BlackBerry MVS Server and BlackBerry Enterprise Server exists
Glossary
Provide feedback
Legal notice

Search This Document

Download PDF

BlackBerry MVS log files

Log files record the activity of BlackBerry® MVS Server components. You can use log files to troubleshoot issues with the components. The BlackBerry MVS Server creates a log file for each BlackBerry MVS Server component. The log files are located on the computer that hosts the BlackBerry MVS Server in <drive>:\Program Files\Research In Motion\MVS\services\logs.

Component	Description
BlackBerry MVS Call Processor	The BlackBerry MVS Call Processor log files are named MVS_CP_<`log_number`> .txt (for example, MVS_CP_01.txt). The BlackBerry MVS Call Processor log files have a maximum size of 100 MB. The BlackBerry MVS Server creates a maximum of 50 log files and overwrites the existing log files after the maximum is reached.
BlackBerry MVS Connection Service	On the BlackBerry MVS Server that connects to the BlackBerry® Enterprise Server, the BlackBerry MVS Connection Service saves the log files in <`drive`>:\Program Files\Research In Motion\MVS\services\mvs_BesConnector\Logs\<`yyyymmdd`>. The BlackBerry MVS Connection Service log files are named <`BlackBerry_MVS_Server_name`>_ASCEN_01_<`yyyymmdd`>_<`log_number`>.txt (for example, AIN0440_ASCEN_01_20080512_0001.txt). Each log file has a maximum size of 74 MB. The BlackBerry MVS Connection Service creates a new log file after the log file size reaches the maximum.
BlackBerry MVS Notification Service	The BlackBerry MVS Notification Service log file is named MVS_notify.txt. The BlackBerry MVS Notification Service log file has a maximum size of 100 MB. The BlackBerry MVS Server overwrites the existing log file after the log file size reaches the maximum.
BlackBerry MVS Session Manager	The BlackBerry MVS Session Manager log files are named MVS_SIP_day_<`log_number`>.txt (for example, MVS_SIP_day_1.txt). The BlackBerry MVS Session Manager creates a log file every day for 7 days. After the seventh day, the BlackBerry MVS Session Manager overwrites the existing log files. There is no maximum size limit of the log files.

Was this information helpful? Send us your comments.