You can use the BlackBerry® Message Receipt Confirmation Tool (MessageConfirmService.exe) to verify that the BlackBerry® Enterprise Server is sending messages to BlackBerry devices. At an interval that you specify, the tool sends a message to a user account, monitors the status of the message, and checks for confirmation that the BlackBerry device received the message.

You must run the tool on a computer that is separate from the computers that host the BlackBerry Enterprise Server components.

The tool runs as a Windows® service.

Each time the tool starts, it clears the existing message delivery status values. The tool obtains the list of user accounts to monitor and sends a message to the BlackBerry device that is associated with each user account.

The tool assigns a serial number to each message and then increments the serial number by 1 each time it resends the message.

When the tool reaches the interval value that is specified in the Last Message Delivery Check field, it checks whether the messages were successfully delivered and updates the Last Message Sent field, the Serial Number field, and the Deliveries list.

If the tool reaches the value that is specified in the Delivery Timeout Interval field, a timeout status message for the user account displays in the Deliveries list, and the tool sends a delivery timeout notification message to the defined SMTP email account to indicate that the message was not succesfully delivered.

To confirm the message delivery, the tool uses the following options in the message subject line:

<$Confirm,RemoveOnDelivery,SuppressSaveInSentItems>

• Configure monitoring and notification settings for the BlackBerry Message Receipt Confirmation Tool
  
• Run the BlackBerry Message Receipt Confirmation Tool
  
• Change where the log file is stored
  
• Messages from the BlackBerry Message Receipt Confirmation Tool
  
• Status fields of a BlackBerry Message Receipt Confirmation Tool output
  
• Stop monitoring message delivery to user accounts