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BlackBerry Analysis, Monitoring, and Troubleshooting Tools

The functionality of the following BlackBerry® Analysis, Monitoring, and Troubleshooting Tools has been integrated into the BlackBerry Enterprise Server User Administration Tool. As a result, the tools are no longer distributed separately.

Tool

Description

BlackBerry Enterprise Activation Status Reporting Tool (EAStatus.exe)

To generate a report of the stages of activation for a user account, in the BlackBerry Enterprise Server User Administration Tool, you can run the following command:

besuseradminclient <credentials> -list -eastatus

BlackBerry IT Policy Template Reporting Tool

(ITPolicyTemplateReport.exe)

To display the preconfigured IT policies that are available on a BlackBerry® Enterprise Server, in the BlackBerry Enterprise Server User Administration Tool, you can run the following command:

besuseradminclient <credentials> -list -it_policy_templates

Parameter

Description

-change -u -cw

This subparameter removes the activation password for a BlackBerry device from the BlackBerry Configuration Database.

-delete -u -force

This subparameter forces the removal of a user account from the BlackBerry Configuration Database, even if a mailbox does not exist for the user.

The -force subparameter replaces the -hard subparameter.

-i <input_filename>

This subparameter provides the option for all commands that have command line options to use an input file.

The first line of the input file is a comma-separated list of options that the columns represent. This list can be any (non-empty) subset of valid options in any order. For Boolean options, such as -cs, a column value of 0 or FALSE (not case-sensitive) turn off the option. All other values, including the empty value, turn on the option.

-list -servers

This subparameter lists all BlackBerry Enterprise Server and messaging server instances.

-o <output_filename>

This subparameter provides the option to create an output file.

You can use this subparameter with any command.

-p <password>

This subparameter specifies the authentication password that the BlackBerry Enterprise Server User Administration Tool uses to extract authentication credentials from the Windows® registry and use in command line options. The parameter was previously used to authenticate the BESUserAdminClient with the BESUserAdminService.

-set_client_auth

This parameter specifies the credentials that the BlackBerry Enterprise Server User Administration Tool uses to authenticate with the BlackBerry Administration Service. You run the following command:

besuseradminclient -set_client_auth <credentials_to_set> -set_p <password>

Previously, -set_client_auth was a subparameter that was used with other commands.

-stats -service -b <instance> and

-stats -service -email <instance>

These subparameters display statistics for a BlackBerry Enterprise Server component or for a BlackBerry Messaging Agent instance.

They replace the following subparameters:
  • -stats -b <instance>
  • -stats -servers

-v <level>

The <level> variable allows you to specify the level of detail that is provided in log files by using one of the following options:

  • TRACE
  • DEBUG
  • WARNING
  • ERROR
  • INFORMATIONAL

The default level is set at DEBUG.

The -v parameter was previously used to specify only a verbose reporting level.

Parameter

Description

-add -u -domaddrsvr <servername>

This parameter was used by the BlackBerry Enterprise Server User Administration Tool to identify the remote address book server to look up a user.

-add -infofile

This parameter has been enhanced to -add -i <input_filename>.

- change -infofile

This parameter has been enhanced to -change -i <input_filename>.

- change -u -cpin

This parameter was used to remove the PIN for a user account from the BlackBerry Configuration Database.

-delete -f

This parameter has been enhanced to -delete -force.

-delete -hard

This parameter has been enhanced to -delete -force.

-stats -b <instance>

This parameter has been enhanced to -stats -service -b <instance> and -stats -service -email <instance>.

-stats -servers

This parameter has been enhanced to -stats -service -b <instance> and -stats -service -email <instance>.

Index


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