Description

The status of the user account on the source BlackBerry® Enterprise Server instance indicates that the user account is not currently active.

Possible solution

Try performing one of the following actions:

• Activate the user account on the source BlackBerry Enterprise Server. Then retry the migration.
• Run the BlackBerry Enterprise Transporter migration process with Ignore warnings selected. Then activate the user account on the destination BlackBerry Enterprise Server instance after the migration process completes. You do not need to delete the data on the BlackBerry device that is associated with the user account.