Description

This message appears when the BlackBerry® Enterprise Transporter cannot find a user record in the source BlackBerry Domain with the email address that is specified in the manifest file.

Possible solution

Try performing the following actions:

• Verify that the source BlackBerry Domain is correct in the manifest file.
• Verify that the user account exists on one of the BlackBerry® Enterprise Server instances in the source BlackBerry Domain.
• Verify that the email address of the user account is typed correctly in the manifest file.