Help Center

Local Navigation

BlackBerry Manuals & Help  >  Documentation for Administrators  >  BlackBerry Enterprise Server  >  BlackBerry Enterprise Server Resource Kit  >  BlackBerry Enterprise Transporter - Installation and Administration Guide - BlackBerry Enterprise Server Resource Kit - 5.0

SWITCH_SERVICE or SET_IT_POLICY / PENDING

Description

These messages appear when the BlackBerry® Policy Service sends the Switch Service command or the Set IT Policy command to the BlackBerry device, but the command does not complete. The BlackBerry device might be turned off, outside a wireless coverage area, or inactive.

Possible solution

Manually verify that the IT administration commands are delivered to the BlackBerry device after it is turned on, back inside a wireless coverage area, or activated.

Parent topic: User migration pending error messages

Index

Was this information helpful? Send us your comments.