Description

This message appears when the IT policy sent from the destination BlackBerry® Enterprise Server is not successfully applied to the BlackBerry device after the migration process completes.

Possible solution

Try performing the following actions:

• Manually resend the IT policy from the destination BlackBerry Enterprise Server.
• If you still cannot apply the IT policy, reactivate the BlackBerry device on the destination BlackBerry Enterprise Server. You do not need to delete the data from the BlackBerry device.
• If you still cannot apply the IT policy, delete the data from the BlackBerry device. Reactivate the BlackBerry device on the destination BlackBerry Enterprise Server.