Help Center

Local Navigation

BlackBerry Manuals & Help  >  Documentation for Administrators  >  BlackBerry Enterprise Server  >  BlackBerry Enterprise Server Resource Kit  >  BlackBerry Enterprise Transporter - Installation and Administration Guide - BlackBerry Enterprise Server Resource Kit - 5.0

Move user accounts

  • Before you use the BlackBerry Enterprise Transporter for the first time, you must log in to the BlackBerry Administration Service and verify that you can create a user account, assign a BlackBerry device to the user account, and activate the BlackBerry device.
  • Validate the user account information to resolve any issues that might exist.
  • Verify that only one BlackBerry Enterprise Transporter instance is running against a BlackBerry Configuration Database at a time.
  • As a best practice, if you plan to move the mailboxes that are associated with user accounts, consider moving them before you move the user accounts. You must not move the mailboxes at the same time as you use the BlackBerry Enterprise Transporter to move the user accounts.
  • As a best practice, consider moving user accounts when the associated BlackBerry devices are in a wireless coverage area.
To stop the migration process at any time, you can click Abort. When you click Abort, the BlackBerry® Enterprise Transporter finishes the migration process for the user accounts it is moving and stops.
  1. In the BlackBerry Enterprise Transporter, in the Step 5: Migration section, perform the following actions, as required:
    • To start the synchronization of organizer data over the wireless network after the migration process completes, click Trigger SlowSync.
    • To ignore validation warnings, click Ignore Warnings.
  2. Click Migrate.
  3. On the Console tab, view the success and warning messages.
To verify that the migration process completed successfully, search for the user accounts in the destination BlackBerry Administration Service. Verify that the user accounts are assigned to the correct BlackBerry® Enterprise Server, group, IT policy, and software configuration.
Parent topic: Moving user accounts

Index

Was this information helpful? Send us your comments.