Description

These messages appear when the last Set IT Policy command that the source BlackBerry® Enterprise Server sent to the BlackBerry device failed or is still in progress. If you migrate the user account in this state, an IT administration command that is sent from the destination BlackBerry Enterprise Server might fail.

Possible solution

Try performing one of the following actions:

• Wait for the source Set IT Policy command to complete, or resend the Set IT Policy command if the previous command failed.
• Run the BlackBerry Enterprise Transporter migration process with Ignore warnings selected, and activate the user account on the destination server after the migration process completes if the IT administration command fails. You do not need to delete the data on the BlackBerry device.