Description

This message appears when the user account has an invalid, null, or 0 PIN, which indicates that the user account is not active. The BlackBerry® Enterprise Transporter can move the user account, but IT administration commands do not complete, and you must activate the user account after the migration to the destination BlackBerry® Enterprise Server instance.

Possible solution

Try performing one of the following actions:

• Activate the user account on the source BlackBerry Enterprise Server. Then retry the migration.
• Run the BlackBerry Enterprise Transporter migration process with Ignore warnings selected. Then activate the user account on the destination BlackBerry Enterprise Server instance after the migration process completes.