Description

This message appears when the BlackBerry® Enterprise Transporter detects a condition where the destination BlackBerry® Enterprise Server might not be able to apply a new IT policy to the BlackBerry device that is associated with a user account.

This can happen if the BlackBerry® Device Software is earlier than version 4.0.2 and the destination BlackBerry Configuration Database does not contain the optional ITPolicyKeyMapping table.

Possible solution

Try performing the following actions:

• If possible, upgrade the BlackBerry Device Software to version 4.0.2.x or later.
• Add the ITPolicyKeyMapping table to the destination BlackBerry Configuration Database before you try to migrate a user account if the BlackBerry Device Software is earlier than version 4.0.2.
• If the Set IT Policy command fails, run the BlackBerry Enterprise Transporter with Ignore warnings selected. Then reactivate the user account on the destination BlackBerry Enterprise Server after the migration process completes. You do not need to delete the data on the BlackBerry device.