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- BlackBerry Enterprise Server monitoring solution
- BlackBerry Monitoring Service
- Web address and user roles for the BlackBerry Monitoring Service console
- Overview of the BlackBerry Monitoring Service console
- Turn on monitoring for a BlackBerry Enterprise Server
- Monitoring BlackBerry Enterprise Server components
- Viewing configuration settings and activity levels of data attributes of BlackBerry Enterprise Server components
- Monitoring BlackBerry Enterprise Server components that you configured for high availability
- Create a threshold that you can use to monitor a BlackBerry Enterprise Server component
- Monitoring hung threads for the BlackBerry Messaging Agent
- BlackBerry Enterprise Server components that the BlackBerry Monitoring Service cannot monitor
- Monitoring BlackBerry devices and user activity
- Using thresholds to monitor BlackBerry Enterprise Server components and BlackBerry device users
- Creating thresholds, rules, and alarms
- Rule types
- Create a threshold that you can use to monitor a BlackBerry Enterprise Server component
- Creating a threshold that you can use to monitor a data attribute of a BlackBerry device user
- Changing and deleting rules
- Changing the order that rules appear in the BlackBerry Monitoring Service console
- Specify a threshold maintenance window
- Creating thresholds, rules, and alarms
- Alarms
- Configuring notification messages
- Configuring how the BlackBerry Monitoring Service sends email messages and SMS text messages
- Creating contacts
- Adding addresses to the BlackBerry Monitoring Service console so that you can create contacts
- Add email addresses for recipients that do not belong to the BlackBerry Domain that the BlackBerry Monitoring Service monitors
- Add an IP address so that you can send SNMP trap messages to computers that are not in your organization's environment
- Add contact information for a BlackBerry device user in your organization's BlackBerry Domain
- Create contacts
- Change contact information
- Delete contacts
- Adding addresses to the BlackBerry Monitoring Service console so that you can create contacts
- Receiving SNMP trap messages
- Messages in the messages area of the BlackBerry Monitoring Service console
- Reports about BlackBerry device users and BlackBerry Enterprise Server components
- Managing servers and SNMP connections
- BlackBerry Monitoring Service log files
- Changing how BlackBerry Monitoring Service components create log files
- Change the maximum size of the log file for a BlackBerry Monitoring Service component
- Change the logging level for a BlackBerry Monitoring Service component
- Create a new log file for a BlackBerry Monitoring Service component when the current log file reaches the maximum size
- Change the identifier for the log file of a BlackBerry Monitoring Service component
- Prevent a BlackBerry Monitoring Service component from creating a daily log file
- Change when a BlackBerry Monitoring Service component deletes log files
- Change the character encoding of the log file for a BlackBerry Monitoring Service component
- Changing how BlackBerry Monitoring Service components create log files
- BlackBerry Threshold Analysis Tool
- Using SNMP to monitor BlackBerry Enterprise Server components and BlackBerry device users
- SNMP components that you can use to monitor BlackBerry Enterprise Server components and BlackBerry device users
- Configuring SNMP monitoring
- Configuring SNMP traps
- Glossary
- Provide feedback
- Legal notice
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BlackBerry Enterprise Server 5
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BlackBerry Enterprise Server for Microsoft Exchange
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Monitoring Guide
BlackBerry Enterprise Server - 5.0
Ping a BlackBerry device
You can ping a BlackBerry® device to determine if you can exchange email messages with the BlackBerry device, and to determine the response time of the BlackBerry device in seconds.
Parent topic: Monitoring BlackBerry devices and user activity