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Wireless messaging features

BlackBerry® device users can use many of the same messaging features that are available in the email applications on their computers.

Feature

Description

email reconciliation

The BlackBerry® Enterprise Server reconciles the status of messages between users' BlackBerry devices and their email applications. If users delete, archive, or move messages to personal folders in their email applications, the messages are deleted from the message list on the users' BlackBerry devices. If users mark messages as read or unread in their email applications, the messages appear with the same status on their BlackBerry devices.

You can turn off wireless email reconciliation.

email message filters

You or users can create and change email message filters. Email message filters determine the actions that the BlackBerry Enterprise Server takes if incoming messages match specific criteria: forward, forward with priority, or do not forward to BlackBerry devices. For example, users can create email message filters to forward messages from specific senders to their BlackBerry devices with high priority.

message forwarding

Users can turn off message forwarding to their BlackBerry devices (for example, if users are outside of a wireless coverage area). You can also turn off message forwarding to users' BlackBerry devices.

signature

Users can add a signature to all messages that they send from their BlackBerry devices. You can add a signature and disclaimers to all messages that the members of a user group send or a specific user sends.

out-of-office reply

Users can set and change their out-of-office replies using their BlackBerry devices.

contact lookup

Users can search for a contact’s first name, last name, or both in their organization's directory. The BlackBerry Enterprise Server returns results for a maximum of 20 of the closest matches.

contact list updates

When users select contacts from the contact lookup results, they can add the contacts to the contact lists on their BlackBerry devices.

custom fields in the contact list

If your organization maintains custom fields in users’ personal contact lists, you can map these fields to corresponding fields that appear in the contact list on BlackBerry devices. Users can use these custom fields to search for contacts on their BlackBerry devices.

attachments

Users can send messages that contain attachments from their BlackBerry devices. The BlackBerry Attachment Service does not convert these messages; the BlackBerry Messaging Agent processes them only. Attachments must meet the following requirements:
  • If a user sends one attachment in a message, the file size of the attachment cannot exceed 3 MB.
  • If a user sends multiple attachments in a message, the total file size of the attachments cannot exceed 5 MB.
  • If an attachment exceeds 64 KB, the BlackBerry device sends the attachment in multiple data packets.

Users can send messages with attachments only from supported BlackBerry devices that are running BlackBerry® Device Software version 4.2 or later. If you want to manage the system resources that the BlackBerry Messaging Agent uses to upload and send attachments, you can limit the file size of attachments or prevent users from attaching files to messages. For example, if too many users are sending large attachments, such as pictures or videos, you might want to limit the file size of supported attachments or turn off support for message attachments.

downloading attachments

Users with BlackBerry devices that are running BlackBerry Device Software version 4.5 or later can download attachments and store them on their BlackBerry devices. Users can open and make changes to the downloaded attachments using an appropriate third-party application on their BlackBerry devices. Users can open supported attachment file formats using the media application on their BlackBerry devices.

To manage network resources in your organization's environment, you can change the maximum file size of attachments that users can download to their BlackBerry devices.

save sent messages

Users can configure their BlackBerry devices to save copies of messages that they send from their BlackBerry devices in the sent items folder in their email applications.

personal distribution lists

Users with BlackBerry Device Software version 5.0 or later can view personal distribution lists in their contact lists. Users can send messages to the personal distribution lists and delete personal distribution lists from their BlackBerry devices.

public folders

Users with BlackBerry Device Software version 5.0 or later can view and use contacts in public folders from their BlackBerry devices, and copy the contacts to their contact lists. Users can only view the public folders that they have the appropriate permissions for.

Users can specify which public folders they want to synchronize to their BlackBerry devices using the BlackBerry® Desktop Manager or BlackBerry® Web Desktop Manager. You can limit the number of public folders that users can synchronize to their BlackBerry devices.

personal folders

Users with BlackBerry devices that are running BlackBerry Device Software version 5.0 or later can add, delete, move, and rename personal folders from their BlackBerry devices.

follow up flag

Users with BlackBerry devices that are running BlackBerry Device Software version 5.0 or later can flag messages from their BlackBerry devices and set reminder times.

personal contact subfolders

Users with BlackBerry devices that are running BlackBerry Device Software version 5.0 or later can view personal contact subfolders on their BlackBerry devices and change contact information.

Users can specify which contact subfolders that they want to synchronize to their BlackBerry devices using BlackBerry Desktop Manager or BlackBerry Web Desktop Manager. You can limit the number of contact subfolders that a user can synchronize to their BlackBerry devices.

forwarding calendar entries

Users with BlackBerry devices that are running BlackBerry Device Software version 5.0 or later can forward meeting invitations and calendar entries from their BlackBerry devices.

availability of meeting invitees

Users with BlackBerry devices that are running BlackBerry Device Software version 4.5 or later can view the availability of meeting invitees on their BlackBerry devices. You can turn off this feature using the BlackBerry Administration Service.

remote search for email messages

Users with BlackBerry devices that are running BlackBerry Device Software version 4.5 or later can search for email messages that are located on the messaging server from their BlackBerry devices. You can turn off this feature using the BlackBerry Administration Service.

rich content email messages

Users with BlackBerry devices that are running BlackBerry Device Software version 4.5 or later can view HTML and rich content email messages. You can turn off this feature using the BlackBerry Administration Service.

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