Upgrade Guide

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Upgrade the BlackBerry Enterprise Server software by overwriting the existing version and use the existing BlackBerry Configuration Database

The in-place upgrade process requires that you restart the computer.
Before you begin:
  • Instruct your organization's administrators to stop managing the BlackBerry® Enterprise Server using the BlackBerry Manager or administration clients that use the BlackBerry® Enterprise Server Resource Kit.
  • If a remote Microsoft® SQL Server® hosts the BlackBerry Configuration Database, upgrade the BlackBerry database notification system.
  1. Log in to the computer using the Windows® account that the BlackBerry Enterprise Server services run on.
  2. On the BlackBerry Enterprise Server installation media, double-click setup.exe.
  3. In the Setup type dialog box, select I would like the installation process to use an existing BlackBerry Configuration Database.
  4. In the Database information dialog box, verify the names of the database server and existing BlackBerry Configuration Database.
  5. In the Advanced database options dialog box, consider the following information:
    • If you configured database mirroring, you can select Add support for database mirroring and type the name of the database server that hosts the mirror database in the Name of the mirror database server field. The setup application does not create the BlackBerry Configuration Database on the mirror Microsoft® SQL Server®; it adds a registry key to the computer that includes the name of the mirror Microsoft SQL Server.
    • If you configured the database server to use static ports, you must clear the Use dynamic ports check box. If the static port number is not 1433, type the port number in the Port field.
  6. In the Setup options dialog box, consider the following information:
    • For the first upgrade, to install the BlackBerry Administration Service, under Additional Components, select BlackBerry Administration Service.
    • To permit administrators to log in to the BlackBerry Administration Service and BlackBerry Monitoring Service using their Microsoft® Active Directory® credentials, in the BlackBerry administration list, click Use Active Directory authentication.
  7. When prompted to restart the computer, click Yes.
  8. Log in to the computer using the same account that you used in step 1.
  9. In the Application extensibility settings dialog box, consider the following information:
    • You can type a FQDN to create a new BlackBerry MDS Integration Service pool.
    • To configure a hardware load-balancer for the BlackBerry MDS Integration Service pool, you can type a FQDN that corresponds to a DNS record in the DNS server that maps the FQDN into the IP address of the virtual server that you configured on the hardware load-balancer.
    • If you choose to create a new BlackBerry MDS Integration Service database, the setup application creates the BlackBerry MDS Integration Service database on the same database server as the BlackBerry Configuration Database.
  10. If you upgrade from the BlackBerry Collaboration Service for use with Windows® Messenger, in the Instant messaging settings dialog box, type the Microsoft® Office Live Communications Server 2005 address.
  11. In the Administration settings dialog box, perform the following actions:
    • In the Pool name field, type an FQDN that the setup application can use to create the BlackBerry Administration Service web address.
    • In the New password and Confirm password fields, type the password for the SSL certificate that the BlackBerry Administration Service uses for authentication with browsers.
  12. In the LDAP settings dialog box, consider the following information:
    • You can type the URL of the LDAP server that hosts the BlackBerry device users using the following format: ldap://<computer_name>:<port>; where <computer_name> is the DNS name of the LDAP server, and <port> is the port number that the LDAP server listens for connections on (by default, port 389).
    • You can type the distinguished name of the search base URL for the area of the directory tree that contains the BlackBerry device users.
    • You can type the name and password for the administrator account that has permissions to log in to and search the LDAP server. You can type the name for the administrator account as the login name, also known as the security account manager name (for example, besadmin).
  13. Start the services for the BlackBerry Enterprise Server. If you installed the BlackBerry Administration Service, the setup application waits until the services for the BlackBerry Administration Service are running before the setup application continues.
  14. In the Console addresses dialog box, copy the web addresses for the BlackBerry Enterprise Server components and paste them into a document for future reference. You can use the web addresses to log in to the BlackBerry Enterprise Server components that you installed.
After you finish: As required, add the name of the BlackBerry MDS Integration Service pool to the DNS server and change the name of the computer.

Specifying a name for the BlackBerry Administration Service pool during the installation process

During the installation process, the setup application prompts you to specify the name of the BlackBerry® Administration Service pool.

The BlackBerry Administration Service instances use the pool name for interprocess communication and when you configure BlackBerry Administration Service high availability using DNS round robin. You must specify a valid DNS host name during the installation process, even if you do not configure BlackBerry Administration Service high availability using DNS round robin.

The setup application uses the FQDN of the computer that you install the first BlackBerry Administration Service instance on as the default value for the pool name. If you keep the default value and configure BlackBerry Administration Service high availability using DNS round robin at a later time, you must use the BlackBerry Configuration Panel to change the pool name to the host name for the pool.

The name for the BlackBerry Administration Service pool does not impact BlackBerry Administration Service high availability that uses a hardware load balancer.

For more information about BlackBerry Administration Service high availability, see the BlackBerry Enterprise Server Planning Guide.

Next topic: Upgrade the BlackBerry Enterprise Server instances that you configured for disaster recovery
Previous topic: Upgrading the BlackBerry Enterprise Server software by using the in-place upgrade process

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