Upgrade Guide

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Prevent the previous BlackBerry Enterprise Server from connecting to the BlackBerry Infrastructure

If you try to connect two BlackBerry® Enterprise Server instances to the BlackBerry® Infrastructure using identical SRP credentials, the BlackBerry Infrastructure deactivates the credentials, and wireless traffic stops.
  1. In the Windows® Services, stop all BlackBerry Enterprise Server services.
  2. Change the startup type for all BlackBerry Enterprise Server services to Disabled.
Next topic: Start the new BlackBerry Enterprise Server
Previous topic: Move user accounts to a new BlackBerry Enterprise Server using the BlackBerry Administration Service

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