Installation and Configuration Guide

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Install a standby BlackBerry Enterprise Server

During the installation process, you must restart the computer.
Before you begin:
  • Install a primary BlackBerry® Enterprise Server.
  • Verify that the BlackBerry Administration Service is running on an account that has permissions to access and modify the Windows® registry on the computer that you want to install the standby BlackBerry Enterprise Server on.
  1. Log in to the computer using the Windows® account that you used to install the primary BlackBerry Enterprise Server. This account will run the services for the standby BlackBerry Enterprise Server.
  2. On the BlackBerry Enterprise Server installation media, double-click setup.exe.
  3. In the Setup type dialog box, select I would like the installation process to use an existing BlackBerry Configuration Database.
  4. In the Database information dialog box, type the names of the database server and BlackBerry Configuration Database that the BlackBerry Enterprise Server uses.
  5. In the Advanced database options dialog box, consider the following information:
    • If you want to configure database mirroring, select the Add support for database mirroring check box and type the name of the database server that hosts the mirror database in the Name of the mirror database server field. The setup application does not create the BlackBerry Configuration Database on the mirror Microsoft® SQL Server®; it adds a registry key to the computer that includes the name of the mirror Microsoft SQL Server.
    • If you configured the database server to use static ports, you must clear the Use dynamic ports option. If the static port number is not 1433, type the port number in the Port field.
  6. In the Setup options dialog box, perform the following actions:
    • Click Install a standby BlackBerry Enterprise Server to set up high availability.
    • In the Additional components list, select any components that you want to install with the standby BlackBerry Enterprise Server.

    • To permit administrators to log in to the BlackBerry Administration Service and BlackBerry Monitoring Service using their Microsoft® Active Directory® credentials, in the BlackBerry administration list, click Use Active Directory authentication.

  7. In the High availability settings dialog box, select the primary BlackBerry Enterprise Server that you want to assign the standby BlackBerry Enterprise Server to.
  8. When the setup application prompts you to restart the computer, click Yes.
  9. Log in to the computer using the same account that you used in step 1. The setup application continues the installation process automatically.
  10. In the Application extensibility settings dialog box, consider the following information:
    • You can type a FQDN to create a new BlackBerry MDS Integration Service pool, or add the BlackBerry MDS Integration Service instance to a pool that you created during a previous installation process.
    • To configure a hardware load balancer for the BlackBerry MDS Integration Service pool, you can type a FQDN that corresponds to a DNS record in the DNS server that maps the FQDN into the IP address of the virtual server that you configured on the hardware load balancer.
    • The setup application creates the BlackBerry MDS Integration Service database on the database server that hosts the BlackBerry Configuration Database.
    • If you add the BlackBerry MDS Integration Service instance to an existing pool, the setup application selects the existing BlackBerry MDS Integration Service database and existing administrator account and publisher account.
  11. In the Administration settings dialog box, perform the following actions:
    • In the Pool name field, type an FQDN that the setup application can use to create the BlackBerry Administration Service web address.
    • In the New password and Confirm password fields, type the password for the SSL certificate that the BlackBerry Administration Service uses for authentication with browsers.
  12. In the LDAP settings dialog box, consider the following information:
    • You can type the URL of the LDAP server that hosts the BlackBerry device users using the following format: ldap://<computer_name>:<port>; where <computer_name> is the DNS name of the LDAP server, and <port> is the port number that the LDAP server listens for connections on (by default, port 389).
    • You can type the distinguished name of the search base URL for the area of the directory tree that contains the BlackBerry device users.
    • You can type the name and password for the administrator account that has permissions to log in to and search the LDAP server. You can type the name for the administrator account as the login name, also known as the security account manager name (for example, besadmin).
  13. Start the services for the BlackBerry Enterprise Server.
  14. In the Console addresses dialog box, copy the BlackBerry Administration Service web address and paste it into a document for future reference. You can use the web address to log in to the BlackBerry Administration Service.
After you finish:
  • As required, add the name of the BlackBerry MDS Integration Service pool to the DNS server, and change the name of the computer.
  • To view the standby BlackBerry Enterprise Server information in the BlackBerry Administration Service, restart the BlackBerry Administration Service.
  • If you reinstalled the BlackBerry Administration Service, in Windows® Internet Explorer®, delete the cache contents.
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