Installation and Configuration Guide

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The BlackBerry Monitoring Service cannot monitor events

Possible cause

The SNMP service was not installed before the BlackBerry® Enterprise Server software was installed.

Possible solution

To permit the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server activity, you can install the SNMP service on the computer after you install a BlackBerry Enterprise Server.

  1. Verify that the computer has access to the Windows® installation media.
  2. On the computer that hosts the BlackBerry Enterprise Server or BlackBerry Enterprise Server components, on the taskbar, click Start > Settings > Control Panel > Add/Remove Programs > Add/Remove Windows Components.
  3. Double-click Management and Monitoring Tools.
  4. Select the Simple Network Management Protocol check box.
  5. Click OK.
  6. When the installation wizard prompts you, install the files from the Windows installation media.
  7. Complete the installation wizard.

To complete the installation process, configure the SNMP service to monitor the BlackBerry Enterprise Server activity.

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