Configuring a computer for monitoring
Configure the SNMP service for monitoring
You can configure the SNMP service on the computer that hosts the BlackBerry® Enterprise Server so that the BlackBerry Monitoring Service can monitor BlackBerry Enterprise Server activity.
Before you begin: Verify that the SNMP service is installed and running.
- On a computer that hosts the BlackBerry Enterprise Server or BlackBerry Enterprise Server components, in the Windows® Services, right-click SNMP Service. Click Properties.
- On the General tab, change the startup type to Automatic.
- On the Traps tab, in the Community name field, type the community name for the SNMP service. The field is case-sensitive.
- In the Trap Destinations section, add the IP address of the computer that hosts the BlackBerry Monitoring Service.
- On the Security tab, in the Accepted community names section, add the community name that you typed in step 3. The SNMP community name is read-only.
- Select the Accept SNMP packets from any host or Accept SNMP packets from these hosts option, depending on your organization's environment.
- If you selected Accept SNMP packets from these hosts, type the IP address of the computer that hosts the BlackBerry Monitoring Service.
- Click Apply.
- In the Services list, right-click SNMP Service. Click Restart.
Configure the BlackBerry Monitoring Service to monitor a BlackBerry Enterprise Server
Before you begin: Verify that the computer that hosts the BlackBerry® Enterprise Server has access to the computer that hosts the BlackBerry Monitoring Service.
- In a browser, type https://<server_name>:8443/webconsole/app, where <server_name> is the FQDN of the computer that hosts the BlackBerry Monitoring Service.
- Log in as an administrator that has permissions to access the BlackBerry Monitoring Service.
- On the Configuration menu, expand Servers.
- Click Manage Servers.
- Click the Edit icon for the BlackBerry Enterprise Server that you want the BlackBerry Monitoring Service to monitor.
- In the SNMP Configuration section, type the SNMP port number that the SNMP service on the BlackBerry Enterprise Server computer uses.
- In the SNMP Configuration section, type the SNMP community name that the SNMP service on the BlackBerry Enterprise Server computer uses.
- In the SNMP Configuration section, select the Monitoring status check box.
- Click Save.