Overview: The BlackBerry Resource Kit for BlackBerry Enterprise Service 10

The BlackBerry Resource Kit is a collection of tools that you can use to manage, monitor, and troubleshoot user accounts and devices that are associated with BlackBerry Enterprise Service 10. You can download the BlackBerry Resource Kit from www.blackberry.com/support/downloads.

The BlackBerry Resource Kit for BlackBerry Enterprise Service 10 includes the following tools:

Tool

Supported by

Description

BlackBerry Enterprise Service 10 User Administration Tool

  • BlackBerry Device Service only

A command-line tool that you can use to manage the BlackBerry Device Service, user accounts, and BlackBerry devices. For example, you can add, find, and remove user accounts, or you can configure various settings for devices, including assigning software configurations or IT policies. You can also use the tool to collect information about servers, devices, and users that you can use to monitor your organization's environment and troubleshoot issues.

BlackBerry Directory Sync Tool

  • BlackBerry Device Service
  • Universal Device Service

An application that you can use to synchronize the membership of directory groups with groups on a BlackBerry Device Service or Universal Device Service.

BlackBerry IT Policy Import and Export Tool

  • BlackBerry Device Service only

A command-line tool that you can use to export IT policy information from a BlackBerry Configuration Database to a backup file. You can use the backup file to import the information to a different BlackBerry Configuration Database so that you can make the IT policies available to a different domain.

BlackBerry Enterprise Service 10 Log Monitoring Tool

  • BlackBerry Device Service only

A command-line tool that you can use to monitor the information that is written to the log files for BlackBerry Device Service components. You can specify actions that you want the tool to perform when it finds specific values, such as events or text strings. For example, you can configure the tool to run a custom batch file when it finds a specific event ID in the BlackBerry Dispatcher log file.

This document assumes that you are using the tools in the BlackBerry Resource Kit to manage BlackBerry Enterprise Service 10. If you want to use the tools with previous releases that are supported, visit www.blackberry.com/go/serverdocs to see the documentation for the appropriate version of the BlackBerry Resource Kit.



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