Search for user accounts that are not associated with the same BlackBerry Device Service as their devices

You can use the BlackBerry Enterprise Service 10 User Administration Tool to retrieve a list of the user accounts that are associated with a BlackBerry Device Service that is different from the BlackBerry Device Service that the users' devices are associated with. This scenario might occur if you move a user account to a different BlackBerry Device Service while the user's device is out of service.
  1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool.
  2. Type besuseradminclient <credentials> -find -service_mismatch.

Example: Searching for user accounts that are not associated with the same BlackBerry Device Service as their devices

besuseradminclient -username admin -password password -find -service_mismatch



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