Remove a device from the BlackBerry Device Service

You can use the BlackBerry Enterprise Service 10 User Administration Tool to remove a device from the BlackBerry Device Service and the BlackBerry Configuration Database. This command does not delete any of the organization’s data or the user’s personal data from the device.

  1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool.
  2. Type besuseradminclient <credentials> -kill_handheld -u <user_name> -force.
  3. If the user account is associated with multiple devices, and you want to remove a specific device from the BlackBerry Device Service , type -pin <pin> , where <pin> is the PIN of the device. If you do not specify -pin, an error message indicates that you must specify a device for the action.

Example: Removing a device from the BlackBerry Device Service

besuseradminclient -username admin -password password -kill_handheld -u jpalmer@test.rim.net -force

Example: Removing a specific device from the BlackBerry Device Service (user has multiple devices)

besuseradminclient -username admin -password password -kill_handheld -u jpalmer@test.rim.net -pin 12G34H56 -force



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