Delete the work data from a device

If you do not want the current user to access the organization’s resources that are available on the user’s BlackBerry device, you can permanently delete the organization’s data from the device, while leaving the user's personal data intact. The organization's data includes email messages, calendar data, and organizer data that is associated with the user's work email account, encryption keys, IT policies, and any applications that were installed on the device using the BlackBerry Device Service (including work applications that were distributed using BlackBerry World).

  1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool.
  2. Type besuseradminclient <credentials> -kill_handheld -u <user_name> -organization_data_only.
  3. If the user account is associated with multiple devices, and you want to delete the organization's data from a specific device, type -pin <pin> , where <pin> is the PIN of the device. If you do not specify -pin, an error message indicates that you must specify a device for the action.

Example: Deleting the organization's data from a device

besuseradminclient -username admin -password password -kill_handheld -u jpalmer@test.rim.net -organization_data_only

Example: Deleting the organization's data from a specific device (user has multiple devices)

besuseradminclient -username admin -password password -kill_handheld -u jpalmer@test.rim.net -pin 12G34H56 -organization_data_only



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