Remove a user account and delete all the data from the user's devices

You can use the BlackBerry Enterprise Service 10 User Administration Tool to remove a user account from the BlackBerry Device Service and to delete all of the data that is stored on the devices that are associated with that user account. This command deletes the work data and the user’s personal data from the device, returning the device to its original “out of the box” state.

  1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool.
  2. Type besuseradminclient <credentials> -delete -u <user_name> -wipe -all_device_data.

Example

besuseradminclient -username admin -password password -delete -u jpalmer@test.rim.net -wipe -all_device_data



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