Retrieve statistics for devices

The -handheld_info command collects information about the applications that you distribute to users using the BlackBerry Administration Service and software configurations. The -handheld_info command does not return information about applications that users have downloaded, or the applications that are pre-loaded onto the device.
  1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool.
  2. Type besuseradminclient <credentials> -handheld_info -hhstats and one of the following:
    • If you want to retrieve the statistics for a specific BlackBerry device, type the following: -u <user_name> -pin <PIN>.
    • If you want to retrieve the statistics for all devices that are associated with a user account, type the following: -u <user_name>.
    • If you want to retrieve the statistics for all devices that are associated with a BlackBerry Device Service, type the following: -users -b <server_name>.
    • If you want to retrieve the statistics for all devices that are associated with a specific group, type the following: -users -g <group_name>.

Example: Retrieving statistics for a specific device (user has multiple devices)

besuseradminclient -username admin -password password -handheld_info -hhstats -u “Julie Palmer” -pin 12G34H56

Example: Retrieving statistics for all devices that are associated with a user account

besuseradminclient -username admin -password password -handheld_info -hhstats -u “Julie Palmer”

Example: Retrieving statistics for all devices that are associated with a BlackBerry Device Service

besuseradminclient -username admin -password password -handheld_info -hhstats -users -b server1

Example: Retrieving statistics for all devices that are associated with a group

besuseradminclient -username admin -password password -handheld_info -hhstats -users -g Managers



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