Delete all data from a device

If the security of a BlackBerry device is compromised (for example, the device is stolen), or you do not want the current user to access data on the device, you can permanently delete the data on the device and return it to its original "out of the box" state. If a user account is associated with multiple devices, you must specify the PIN of the device that you want to delete the data from. If the user account is associated with a single device, you do not need to specify the PIN of the device.
  1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool.
  2. Type besuseradminclient <credentials> -kill_handheld -u <user_name> .
  3. If the user account is associated with multiple devices, and you want to delete data from a specific device, type -pin <pin> , where <pin> is the PIN of the device. If you do not specify -pin, an error message indicates that you must specify a device for the action.

Example: Deleting data from a device

besuseradminclient -username admin -password password -kill_handheld -u jpalmer@test.rim.net

Example: Deleting data from a specific device (user has multiple devices)

besuseradminclient -username admin -password password -kill_handheld -u jpalmer@test.rim.net -pin 12I34J56



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