Resend an IT policy to a device

If you make changes to an IT policy that is assigned to BlackBerry device users, the BlackBerry Device Service sends the updated IT policy to each user's device at a defined interval. You can use the BlackBerry Enterprise Service 10 User Administration Tool to resend an IT policy to a user's device manually.
  1. To open the command window for the BlackBerry Enterprise Service 10 User Administration Tool, on the computer that hosts the tool, on the taskbar, click Start > All Programs > BlackBerry Resource Kit for BlackBerry Enterprise Service 10 > BlackBerry Enterprise Service 10 User Administration Tool.
  2. Type besuseradminclient <credentials> -resend_itpolicy -u <user_name>.
  3. If the user account is associated with multiple devices, and you want to resend the IT policy to a specific device, type -pin <pin> , where <pin> is the PIN of the device. If you do not specify -pin, an error message indicates that you must specify a device for the action.

Example: Resending an IT policy to a user's device

besuseradminclient -username admin -password password -resend_itpolicy -u jpalmer@test.rim.net

Example: Resending an IT policy to a specific device (user has multiple devices)

besuseradminclient -username admin -password password -resend_itpolicy -u jpalmer@test.rim.net -pin 12I34J56



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