Syntax: -kill_handheld

You can use the -kill_handheld parameter to delete data from a BlackBerry device.

Optional parameters and subparameters are enclosed in square brackets ( [ ] ).

-kill_handheld : kill handheld
	-u <user name> : user name
		[-b <instance>] : instance name of the BlackBerry Device Service component
		[-utype <type>] : user type - display_name, email_address, login_name
        [-pin <PIN>] : device PIN
    [-organization_data_only] : erase organization data only
    [-force] : force immediate delete of the device, no wipe will be



[-b <server_name>]

This subparameter specifies the BlackBerry Device Service instance for the action (for example, server1).

Use the name of the BlackBerry Device Service instance as it appears in the BlackBerry Administration Service.


This subparameter removes a device from the BlackBerry Device Service, but does not delete any of the data from the device.


This subparameter deletes the organization's data from the device, leaving the user's personal data intact. The organization's data includes email messages, calendar data, organizer data that is associated with the user's work email account, encryption keys, IT policies, and any applications that were installed on the device using the BlackBerry Device Service (including work applications that were distributed to users using BlackBerry World).

[-pin <PIN>]

This subparameter specifies the device for the action. This subparameter is only required if the user account is associated with multiple devices. If the user has multiple devices and you do not use this subparameter, an error message indicates that you must specify a device for the action.

-u <user_name>

This subparameter specifies the user account for the action. Searches are not case-sensitive. If the value that you specify contains a space, enclose the value in quotation marks (for example, "Julie Palmer").

Examples of searching for user accounts:
  • -u "Julie Palmer" -utype display_name
  • -u jpalmer@test.rim.net -utype email_address

If you do not specify a type using the -utype subparameter, the tool searches for user accounts using the display name first, then the email address. By default, searches match on substrings. For example, if you specify -u jpalmer@test.rim.net, and your organization's environment contains the user accounts jpalmer@test.rim.net, ojpalmer@test.rim.net, and rjpalmer@test.rim.net, the search identifies all three user accounts as valid results. If the tool finds more than one user account, the tool selects the user account that matches the value that you specified exactly (in this case, jpalmer@test.rim.net).

If the tool finds more than one user account, and none of the user accounts match the value that you specified exactly, the tool returns an error message stating that multiple matches were found.

If you do not want searches to match on substrings, specify the value using the following format: "\"<email_address_or_display_name>\"" (for example, "\"jpalmer@test.rim.net\"").

[-utype <type>]

This subparameter specifies which of the following options the tool uses to search for the user account:
  • display_name
  • email_address
  • login_name: name that the account uses to log in to the BlackBerry Administration Service

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