Syntax: -find

You can use the -find parameter to search for a user account in an BlackBerry Enterprise Service 10 domain.

Optional parameters and subparameters are enclosed in square brackets ( [ ] ).

-find : find user
    -u <user name> : search string
        [-utype <type>] : user type - display_name, email_address,
        [-pin <PIN>] : device PIN
    -b <instance> : instance name of the BlackBerry Device Service
    -service_mismatch : find Device and User BlackBerry Device Service



-b <server_name>

This subparameter specifies the BlackBerry Device Service instance for the action (for example, server1).

Use the name of the BlackBerry Device Service instance as it appears in the BlackBerry Administration Service.

[-pin <PIN>]

This subparameter specifies the device for the action. If the user has multiple devices and you do not use this subparameter, data is retrieved for all of the user's devices.


This subparameter retrieves a list of the user accounts that are associated with a BlackBerry Device Service that is different from the BlackBerry Device Service that their devices are associated with.

-u <user_name>

This subparameter specifies the user account for the action. Searches are not case-sensitive. If the value that you specify contains a space, enclose the value in quotation marks (for example, "Julie Palmer").

Examples of searching for user accounts:
  • -u "Julie Palmer" -utype display_name
  • -u jpalmer@test.rim.net -utype email_address

If you do not specify a type using the -utype subparameter, the tool searches for user accounts using the display name first, then the email address. By default, searches match on substrings. For example, if you specify -u jpalmer@test.rim.net, and your organization's environment contains the user accounts jpalmer@test.rim.net, ojpalmer@test.rim.net, and rjpalmer@test.rim.net, the search identifies all three user accounts as valid results. If the tool finds more than one user account, the tool selects the user account that matches the value that you specified exactly (in this case, jpalmer@test.rim.net).

If the tool finds more than one user account, and none of the user accounts match the value that you specified exactly, the tool returns an error message stating that multiple matches were found.

If you do not want searches to match on substrings, specify the value using the following format: "\"<email_address_or_display_name>\"" (for example, "\"jpalmer@test.rim.net\"").

[-utype <type>]

This subparameter specifies which of the following options the tool uses to search for the user account:
  • display_name
  • email_address

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