No BlackBerry groups to display. Please check the configuration.

Description

This message appears when the BlackBerry Directory Sync Tool cannot connect to a server instance using the information that you specified.

Possible solution

Perform any of the following actions:

  • Verify that the login information that you specified for the administrator account is correct.
  • Verify that the administrator account has the required permissions.
  • Verify that the information that you specified for the server instance is correct.
  • Verify that groups exist on the servier.
  • Verify that the server that you are trying to connect to is running.
  • Verify that the administrator account exists on each server that you want the tool to connect to.


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