No Directory groups to display. Please check the configuration.


This message appears when the BlackBerry Directory Sync Tool cannot connect to Microsoft Active Directory using the information that you specified.

Possible solution

Perform any of the following actions:

  • Verify that the directory settings that you specified are correct.
  • Verify that the Search Path DN that you specified is a valid path. From left to right, the path should specify the general organizational units (OU) to the specific domain components (DC) (for example, OU=Groups,DC=sample,DC=net).
  • If you selected Automatic in the Server Discovery drop-down list, verify that the Windows account that you are currently using has read permissions for Microsoft Active Directory.

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