Administration Guide

When I check the status of the BlackBerry Enterprise Service 10 User Administration Tool I receive an "Error while initializing the logs" error message

When you use the -status parameter to check the status of the BlackBerry Enterprise Service 10 User Administration Tool, the "Error while initializing the logs" error message appears. This error message indicates the location where the tool tried to write the log files, and a stack trace.

Possible cause

If you are using Windows Server 2008, the UAC security infrastructure might prevent the tool from opening and writing information to log files.

Possible solution

Perform one of the following actions:

  • The error message indicates the folder that the tool tried to write the log files to. If the folder does not exist, create the folder. Configure security permissions on the folder that permit your user account to write log files to the folder.
  • Open the BESUserAdminClient.exe.config file in a text editor and change the LogFolder value to a folder that your user account has permissions to write to. The default location of the configuration file is <drive>:\Program Files (x86)\Research In Motion\BlackBerry Resource Kit for BlackBerry Enterprise Service 10\BlackBerry Enterprise Service 10 User Administration Tool Client. If your computer's operating system uses UAC and does not permit you to modify the configuration file at this location, open the virtualized copy of the BESUserAdminClient.exe.config file in the application data folder for the current user (for example, <drive>\Users\<user_name>\AppData\Local\VirtualStore\Program Files (x86)\Research In Motion\BlackBerry Resource Kit for BlackBerry Enterprise Service 10).


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